TurboTax 2024 keeps asking for Activation Code on SAME EXACT PC

[DC441]

TurboTax 2024 keeps asking for Activation Code on the SAME EXACT PC.  Every time I launch the product on the same computer, I get prompted to re-active the product and consume a license.  The tax season has not even started, and since I downloaded the product a week ago, I have consumed 3 of 5 licenses already.  It appears there an issue with the way Intuit developers are trying to ID the computer.  The product thinks is on a new PC when it is not.  I am using a standard Win 10 PC with Norton 360 AV.  I do not have a USB storage device plugged and nothing is changing on my PC H/W wise.  Only standard windows security and AV updates.  My tax files are stored on OneDrive.  None of the recommend "fixes" from past year work.  IP addresses change and AV/Firewall are not something that should ever be disabled!  Although I tried disabling both and it made no difference.  Please fix your product or remove the license requirement until you do.  Thank you.

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Tidal_Wave_One]

Norton is almost like a virus in itself (as are many other anti-virus programs these days). Dump it with a complete and total uninstall and just use the free Microsoft stuff. My guess is that Norton is blocking stuff that is preventing TurboTax from properly functioning.

I'm a software developer and run into stuff like this a lot when people try to use my software. All you really need is to be smart and use the free Microsoft antimalware stuff included in Windows 10 and 11.

[VolvoGirl]

Almost sounds like you are clicking on the installation file not the program shortcut.  

[DC441]

I am 100% running the installed app, not the installation program.  For some reason the app thinks it's on a different device from previous launch.  They're relying on something to identify the computer, but whatever that may be changes. However, that's not accurate since I'm running it on the exact same Windows 10 PC. The kicker is I just ran it and no activation request this time.  So still holding at 3 of 5 licenses used on same PC.  If this does not hold, I will have to give them a call as noted in previous post.   This is not a new issue as this has been reported in previous years. The older fixes do not work.

[Bobdean1]

You're not running on a virtual machine are you? Just a thought.

[DC441]

Hi, thanks for taking the time to post a reply.  No VM.  What's interesting is the issue has stopped occurring.  I made no changes to my PC (other than standard MS OS, AV, and TurboTax updates). 

[Tidal_Wave_One]

Probably a typical anti-virus issue where they fix it in a background update so it stops interfering with legitimate software (that it should have never interfered with to begin with).

[dmh123456]

I've been dealing with this exact same product on my Mac for at least the past 2 years. I have to keep contacting Intuit support and explaining what's going on to get another license sent to me and get into past and current tax forms with the different turbotax versions. It's frustrating and a huge waste of time.

There's something really off with how they're doing machine identification, because there's no reason this computer should be looking like a new install every 3rd or 4th time I run the application. I don't have that issue with any other software, and I have a lot of limited seat software installed. I also don't have Norton installed.

[ML678]

What I have found that cause TurboTax to ask for activation again despite being the same PC (likely other inconsequential changes; really incompetencey of Intuit engineering)

Any difference between activation (typically after initial installation) and re-launch of TurboTax

• if you installed as Administrator that is a different user in Windows and continue with activation as Administrator user (which is natural), restarting TurboTax as different, non-admin user on the same computer. 
  
  
• If you have different drives attached or even mapped to the computer (USB drive, network drives, OneDrive, (drive letter changes) , that differs between activation and when you run TurboTax again. 

[FortuneCookies]

Same issue is happening on me.

I have 2 user logons (admin, guest) on the same PC. Installed TT with admin acct. Switched it to guest acct and is required to activate TT again.

I made the guest logon with admin access but still no go.

We should not need to be asked to activate the same product on the same PC again. Please advise how we can resolve it.

[DC441]

Issue just reoccurred for me as well.  It was not happening for a few weeks, but today when I launched turbo tax I was forced to logon to my Intuit account and then my 3rd of 5 license was activated ON THE EXACT SAME PC.   I did not switch users and made no changes to my PC.    

Intuit support, what is being done to resolve this issue?  Whatever you are using to ID the PC is not reliable.

Thank you.  

[JvdA]

Same thing is happening on my Dell XPS 8950.  Burned already 3 activations on the same PC and have not even started my taxes yet.  

Very Frustrating.

JvdA/01-27-2025

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[VGopal]

I encountered the exact issue. Bought TT Deluxe 2024 from Costco 5 days ago, installed and I was happily using it for a few days until this afternoon. When I clicked on the TT shortcut, it took me to Activate Your License page. Without paying too much attention, I selected my license code and clicked on the "Activate" button. It now says 2/5 machines installed, though I have it installed on this laptop alone. When I called Intuit Customer service, I was very unlucky to get assigned a very rude customer service agent. She came up with the smartest idea and asked me to reinstall it. When I asked her "Wouldn't it be treated as though I was installing it on another machine which might force me to lose another license?"  she got angry and disconnected my call. As reported by others, I had very similar issue last year as well. If anyone has solved this issue, kindly update other victims of this intuit scam.