TurboTax 2023 State Forms Not Loading after Download

[Cynthiad66]

You can file the federal first, but your e-filed federal return will need to be accepted before you can e-file your state (or, you can just paper-file your state return later).

Here are two ways to skip your state in TurboTax Online:

1. Delete your state return, file your federal return now, and then come back later to re-do your state return.
2. Pay for both your federal and state returns now and when you get to the Here are your filing options screen, select Change next to your state return. On the Change filing method screen, select I'm not ready to file and Save.

Method 1 doesn't require up-front payment for your state, but you'll have to re-enter your state information later. Method 2 saves the work you did on your state return, but requires up-front payment.

@muvllc 

[pgmgate]

Cynthia - I notice you are an employee of TT.  Perhaps you can peruse the chain of comments around this issue or pass it along to someone who should know.  You folks created a big issue this year, but accepting people's money for state programs well before the programs were ready and then not really telling people that the state program wasn't ready, just leaving them in a lurch with the downloads such that they thought they had a software issue.  This led to multiple calls to your help desk...who didn't know of the problem or how to solve it.  You created a great deal of ill will with your customers...just to get the float on people's money.  It was a bad decision on TT's part.  Lots of very unhappy people.

[beyondthebox]

What folks are not being told is that there is no download of the state unless it has been published by Intuit. Yes, you can but it but Turbo Tax Business will pretend to download it bu then not be successful and say NOTHING.

There is no state return to delete in the case. Yes, you can file the Fed and then the state later. I am in Maryland and the State is not due to 4/16 so I presume Intuit is taking their time since the state has already release everything to them.

[ksswaney13]

EXACTLY!

As a consumer of the product, I should have to scour the internet to find out whats going on and subsequently find some obscure link that says "ohio not available until X date".

RIDICULOUS on its face!  Because when I buy the state program online, I have to have a "intuit account" that has all of my product info that I have purchase as well as my contact info / email - which is how I sign .....

They can't notify by email or provide a pop up that "ohio state forms not ready until X?"  Its 2024 and AI is about ready to take over the world and we can't do this?  But those Intuit "advantage" emails always seem to make it to the old inbox.....

I checked with some real tax preparers in Ohio - they have been filing Ohio State business taxes well before 3/1...

On top of that, when I sit down to do my taxes... I want to do them.  Stem to stern.... in their entirety.  I don't find it acceptable to have to set them to the side until a week or 2 out.... Good thing I am not busy or anything with the limited 2 week period I am given to get it done.

Sorry, this is just WRONG on many levels.

[DeanMounts]

April 13, 2024.  I paid for 1 additional state and downloaded California and Utah state versions, clicked next and TurboTax started up.  There were no states added.  I found this very lengthy post of others with the same problem and no solution.  California requires taxes be filed on April 15.  Sure, I can file an extension; but I need a reasonable estimate to know how much must be paid by April 15.  I suspect Utah is the same.  While both amounts will be less than $100, penalties for under payment and interest will add up quickly, especially when 2 states are involved.  The absence of a meaningful answer about any of this from Intuit is very disturbing. 

[ksswaney]

What is even BETTER is when you get the "help desk" on the line and they walk you through removing and reinstalling the software and even suggesting that you reformat your hard drive.  Good stuff right there.......

Magically one day it will work - I got a 2 week window to get 5 different tax returns done. 

Sure is funny how those intuit "advantage" emails and updates always make it through but you will never get any updates on when the product you ordered will actually work.

Good luck!

[DeanMounts]

I finally called the TurboTax support 800-446-8848.  They had to activate the states and explained how 2023 "states" are being displayed.  Support was fast and efficient.  When I went back to find and update the comment, I could not find it.  Also my comments now show a double INTUIT TURBOTAX logo that takes up (literally) half the page.  (Thank you for your reply as it allowed me to update my issue).

[beyondthebox]

I had a similar problem back in February. Turbotax For Business allowed me to pay for a state but then did not download it or report an issue. Turns out, Turbotax will not download the state until it is available which was not until 3/8. That might have been fine had the program actually popped up a message, but the way Turbotax handled it, you thought there was an error with the program. I wasted time reloading, reinstalling, getting the state repair tool....ALL BECAUSE INTUIT COULD NOT BE BOTHERED TO POP UP A MESSAGE.

Please check to make sure your state is actually available for use. Also, the 90% rule applies. If you have paid 90 percent of the taxes due in the previous tax, you will not be assessed penalties. That is easy to check and then pay whatever you are short. File for an extension immediately and then wait for Turbotax to release the form.

[DeanMounts]

While I had support on the phone, I went into the 1 of the states to verify it was usable and working.   I have since completed my taxes for both states.  Thank you for info on the 90% and 100% estimated tax payment.