TurboTax 2022 downloaded and installed but will not run - Windows 11

[JSachs]

Purchased download copy of TurboTax 2022 - downloaded, extracted and installed (allegedly successfully) but will not run.  When I try to open the program, I get a brief "flash" of the TurboTax icon you would normally see, but it drops off immediately and the software will NOT run.  

Tried multiple times to delete and re-download, extract and/or run and install.  Nothing.  Same result each time.  Windows software is completely up-to-date and no known other issues.  

Stumped.  Driver issue with Intuit/TurboTax??  Ideas?  Suggestions?  Very frustrating.  

[DoninGA]

Hmmm...Installed the 2022 TurboTax Premier desktop edition on my Windows 11 personal computer with no issues.

With the TurboTax software installed try re-booting your PC and see if that helps.

If not then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[DoninGA]

Additionally, run the software as Administrator.

On the TurboTax icon, right click with your mouse

Click on Properties

Click on Compatibility

Click on Run this program as administrator

Click on Apply and then on OK

Start the program again

[Critter-3]

Also check for any uninstalled OS updates ... install them and reboot at least twice.  Then open the program again and update it as well. 

[JackJr2]

Did the suggestions fix the issue?  As an aside, I had the same issues last year with Turbotax 2021.  You'd think after an entire year, the issue(s) would be fixed.

[dbaron99]

I've done everything you recommended and installed it on both my Windows 10 and 11 PCs ... seems to install correctly but when you launch TurboTax it just sits on the blue logo with the white on red circle check mark screen!!! I've spent way too much trying to get this buggy application working. 

[MichelleLO]

If none of the suggestions in this thread have worked for you, please reach out to TurboTax Customer Support for further assistance.

What is the TurboTax phone number?

@dbaron99 

[JackJr2]

Unfortunately, this is the typical "assistance"... a quick suggestion, but NOT a detailed / insightful response.  I diligently searched for an "800" number or email-link for the TurboTax Customer Support and/or the TurboTax Technical Support... no luck.  I'll admit, it's very well hidden!

[Critter-3]

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[dbaron99]

Yes, JackJr2 it's very hard to find. Over the past three weeks I've spent a few hours with three different support agents. Finally, the one today agrees that it's a problem with TurboTax and for the first time had me run the built in "Diagnostic" program and we sent the two log files to intuits Level 2 support. Hopefully I should hear something back within a week! I wish you best of luck with getting your TurboTax to work, I feel your pain!!!

[JackJr2]

Yikes... a link to a link to another link... frustrating...

MichelleLO: this is the response you should provide:  If none of the suggestions in this thread have worked for you, please reach out to TurboTax Customer Support on (XXX) XXX-XXXX or (IDEALLY) please call me directly on (XXX) XXX-XXXX for assistance.  

BTW, about a month ago, I solved my issue on my own... blind/dumb luck I guess...

[dbaron99]

What did you do to fix your problem? Mine seems to install properly but when I launch it it goes to the fist screen ... a blue square with intuit TurboTax and a red circle with a checkmark ... it goes no further!!!

[JackJr2]

I fiddled around with some of the settings on my PC - - frankly, it's been over a month since I did this stuff - - so, I'd be lying if I said I remember everything - - but, I also tried running the TurboTax software as an Administrator. 

If you haven't tried doing that yet, here's the scoop - - good luck:

Right-click on the TurboTax icon with your mouse.

On the ensuing menu, select Properties.

Click on Compatibility tab.

Put a checkmark on Run this program as Administrator.

Click on Apply and then click on OK.

Start TurboTax.

[dbaron99]

Thanks tried that too, no luck!😫

[Anonymous]

My experience is similar.  See post at...

Re: At Launch Turbo Tax 2022 Premier It Promptly Errors and Crashes (intuit.com)