Turbo tax processed my payment but did not complete the filing of my taxes

[xmasbaby0]

Paying your TurboTax fees did not file your tax return.  YOU have to go all the way through the FILE section to a big orange button that says "Transmit my returns now" and click that button.  If you do not do that, your return has not been e-filed.  Only you can do that--TurboTax does not do that for you.

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[laurasago]

I already submitted my taxes online and would like to get a refund for the amount I paid Turbo Tax.  Is that possible?

[JotikaT2]

It depends.

What do you need a refund for?  If you had issues along the way or were charged more than once, you can use the following link to contact us.

Let the agent know what is happening and they will be able to assist you. 

Contact TurboTax 

[Ettore11]

I hit the orange button to file but got an error message saying SMS invalid. I have an overseas phone number which TT WONT accept on my personnel info. What do I do to fix this and file. I have already been charged by TT. I do not want to use TT if I can’t e-file.  My phone number is [phone number removed] 

please advise what todo.

[SForrestLO]

This Turbo Tax FAQ will provide information on the SMS error.

SMS Error