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Level 2

Question

Turbo tax premier not accepting any characters in activation code box

Forum|Forum|3 years ago
February 21, 2023
1 reply
1 view

I'm trying to enter my activation code into the box, but it's not accepting any characters. Doing my taxes on my Dell Venue 11 running Windows 10. I had no problem doing my last year's taxes. The screen says,"installation complete," at the top, but won't allow any entry into the box.

Level 11

This Turbo Tax FAQ will provide the activation process.

Please see this Turbo Tax help article for more information.
My code doesn't work.

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Level 2

If I could enter the code into the box, I wouldn't be having a problem. The problem is that the box remains blank when you try to enter any characters. I've explained this way too many times this week. Please have a real person respond with a solution to the question, "how do you get the authentication box to accept characters?" Clicking in the box does not allow you to enter anything. Yes, I have the correct 16 character code, but it doesn't help when you can't enter it. It doesn't reject it. It won't let me enter it. I don't know how I can make this any clearer.

Level 11

Can you try the steps provided below to see if that resolves your issue:

Log completely out of your TurboTax account
Clear cache and delete cookies
Then log back in and see if you are still having the same issue

If that does not work, I would suggest reaching out to TurboTax Customer Support for further assistance.

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