If I could enter the code into the box, I wouldn't be having a problem. The problem is that the box remains blank when you try to enter any characters. I've explained this way too many times this week. Please have a real person respond with a solution to the question, "how do you get the authentication box to accept characters?" Clicking in the box does not allow you to enter anything. Yes, I have the correct 16 character code, but it doesn't help when you can't enter it. It doesn't reject it. It won't let me enter it. I don't know how I can make this any clearer.
