Turbo tax premier not accepting any characters in activation code box

[Modeana]

I'm trying to enter my activation code into the box, but it's not accepting any characters. Doing my taxes on my Dell Venue 11 running Windows 10. I had no problem doing my last year's taxes. The screen says,"installation complete," at the top, but won't allow any entry into the box.

[SForrestLO]

This Turbo Tax FAQ will provide the activation process. 

Please see this Turbo Tax help article for more information.
My code doesn't work.

[Modeana]

If I could enter the code into the box, I wouldn't be having a problem. The problem is that the box remains blank when you try to enter any characters. I've explained this way too many times this week. Please have a real person respond with a solution to the question, "how do you get the authentication box to accept characters?" Clicking in the box does not allow you to enter anything. Yes, I have the correct 16 character code, but it doesn't help when you can't enter it. It doesn't reject it. It won't let me enter it. I don't know how I can make this any clearer.

[TiffanyL]

@Modeana 

Can you try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

If that does not work, I would suggest reaching out to TurboTax Customer Support for further assistance.

[SteamTrain]

A few others have indicated that if you copy ....paste using <Cntrl>+c from a source document and then <Cntrl>+v into that box,

....that apparently worked for them.

______

But I have no idea myself if that always works, or just an anecdotal hack that happened to work for a few.

[bpg10458]

Yes, I have a similar **bleep** problem!  The text box allows me to enter 15 characters, but not all 16!  Hey TURBOTAX: How about you hire some **bleep** developers who know what the hell they're doing?  Better yet, since I have the **bleep** DISC in my computer, how about your stupid program CHECK said disc, SO I DON'T HAVE TO ENTER THE "F"ING LICENSE CODE IN THE FIRST PLACE?????  No, I guess that would make too much **bleep** sense!

And yes, I closed the program, deleted my **bleep** cache and cookies FROM THE BEGINNING OF **bleep** TIME, and opened TurboTax again, and guess what?  YOUR **bleep**TY PROGRAM STILL DOESN'T WORK!!!!! 

You can bet that next year, I'll be using H&R Block, TaxAct, TaxSlayer, or even God forbid, THE IRS FREE FILING!  Oh yeah, if you're too cheap for decent developers, HOW ABOUT YOU HIRE SOME QUALITY ASSURANCE PEOPLE TO TEST THE **bleep** SOFTWARE BEFORE YOU SEND IT OUT!  STOP MAKING THE GENERAL PUBLIC TEST YOUR **bleep** SOFTWARE FOR YOU!!!!!

[bpg10458]

That didn't work either.

[CarissaM]

Have you tried to copy paste using <Cntrl>+c from a source document and then <Cntrl>+v into that box, to see if this allows you to enter the license code?  @bpg10458