Turbo tax not not providing the service that we paid for

[pratha_07]

I had paid for Turbo max in year 2020 Feb when I filed my taxes. I got monthly Identity theft related  emails till May 2020 and after that it stopped. 

I tried various ways - email , support , call etc yet there is no way to get the service I paid for. I do not get identity theft related email nor any avenue to get the problem resolved.

[JeanneLO]

Please reach back out to customer support for assistance. Please follow the instructions in this TurboTax FAQ to contact customer support:  What is the TurboTax phone number?

[pratha_07]

I called the number and only with auto bot . Not able go get to a agent as it only has option to check on refund status .this is the worst ever support. I probably will create a customer case of not providing service rhat was commited 

[SForrestLO]

Turbo Tax will not have the status of any filers refund. To find the status of your refund you will need to contact the IRS. 

Please use this link to track your refund from the IRS

How do I contact the Internal Revenue Service (IRS)

[pratha_07]

My issue is not with refund or tax filing . I filed my tax using turbo tax and waiting for the refund ,its all fine .

My issue is , I purchased turbo tax max.there is a identity theft prevention service that is covered in that purchase . But I am having technical issues when trying to get that service . Have tried to get to turbo tax customer services more than 10 times for more than 10 hours of talking and till now no one who can work on this issue has been talking .

It's either a tax consultant or a level 1 help desk . Someone who can look at the issue from a technical software perspective needs to look at this issue .my information has not reached idnotify. When I talk to them they say that my ID is disabled and that turbo tax has to send my information to them 

[ChondelLO]

We are unable to view your records in this public forum. To help get you connected to the right person for assistance, please click the link below. 

What is the TurboTax phone number?

[pratha_07]

I have been talking to this Help desk number [phone number removed] for more than 10 times. No progress