Turbo tax not not providing the service that we paid for

I had paid for Turbo max in year 2020 Feb when I filed my taxes. I got monthly Identity theft related  emails till May 2020 and after that it stopped. 

 

I tried various ways - email , support , call etc yet there is no way to get the service I paid for. I do not get identity theft related email nor any avenue to get the problem resolved.