Please allow a little bit of time for the code to get to your email. It is not instant and can take a few minutes or more to arrive. Also, check your spam folder as well just in case!
Here are a few things you can try:
- Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window.
- Make sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent.
- You can also try a different method to receive your code. Instead of using your email if you can try receiving it thru text message instead.
To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:
1.) Log in to your account and click on Intuit Account in the lower left
2.) Click on Security
3.) Select Two Step Verification and enter your mobile information and password.
To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
4.) If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.
