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abdessalem89
Returning Member

Tax Return rejected twice due to AGI mismatch (IND-031-04)

My federal tax return was rejected due to primary taxpayer AGI mismatch (IND-031-04), I confirmed the AGI and submitted again and it got rejected again, twice after I corrected it two times! please help

6 Replies
DoninGA
Level 15

Tax Return rejected twice due to AGI mismatch (IND-031-04)

There is a good possibility that the IRS does not have the 2019 AGI for your SS number in their database.

Enter a 0 (zero) for the 2019 AGI and e-file the 2020 tax return again.

abdessalem89
Returning Member

Tax Return rejected twice due to AGI mismatch (IND-031-04)

Actually they have the correct AGI. I downloaded the 2019 Tax Return Transcript from my IRS account, and I  confirmed the AGI matched with what I put in TurboTax.

kittybethaustin
Returning Member

Tax Return rejected twice due to AGI mismatch (IND-031-04)

I am having this problem as well.  Return has been rejected multiple times due to AGI mismatch.  AGI was confirmed with IRS. 

VolvoGirl
Level 15

Tax Return rejected twice due to AGI mismatch (IND-031-04)

ENTER 0 FOR AGI. The IRS took a long time last year to process 2019 returns so the AGI didn't get entered in time.

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

kittybethaustin
Returning Member

Tax Return rejected twice due to AGI mismatch (IND-031-04)

If the IRS transcript shows the AGI then it has been entered.   Expecting a refund for 2020 and it is taking 6 to 8 months for the IRS to process a paper return so that is not a route I want to take. 

kittybethaustin
Returning Member

Tax Return rejected twice due to AGI mismatch (IND-031-04)

Even though it defies logic since the IRS transcript shows the recorded AGI for 2019 and that is what I had been entering, I entered 0 and the return was accepted.  

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