Tax Return rejected twice due to AGI mismatch (IND-031-04)

[abdessalem89]

My federal tax return was rejected due to primary taxpayer AGI mismatch (IND-031-04), I confirmed the AGI and submitted again and it got rejected again, twice after I corrected it two times! please help

[DoninGA]

There is a good possibility that the IRS does not have the 2019 AGI for your SS number in their database.

Enter a 0 (zero) for the 2019 AGI and e-file the 2020 tax return again.

[abdessalem89]

Actually they have the correct AGI. I downloaded the 2019 Tax Return Transcript from my IRS account, and I  confirmed the AGI matched with what I put in TurboTax.

[kittybethaustin]

I am having this problem as well.  Return has been rejected multiple times due to AGI mismatch.  AGI was confirmed with IRS. 

[VolvoGirl]

ENTER 0 FOR AGI. The IRS took a long time last year to process 2019 returns so the AGI didn't get entered in time.

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

[kittybethaustin]

If the IRS transcript shows the AGI then it has been entered.   Expecting a refund for 2020 and it is taking 6 to 8 months for the IRS to process a paper return so that is not a route I want to take. 

[kittybethaustin]

Even though it defies logic since the IRS transcript shows the recorded AGI for 2019 and that is what I had been entering, I entered 0 and the return was accepted.  

[Hawaiianeye]

Okay. I am rejectred due to an AGI mismatch. Multiple times.

The problem is I originally updated an incomplete version of my 2021 return.

This created an incorrect AGI in the 2021 comparison.

I cannot change it to the correct AGI.

What now?

[RobertB4444]

You'll need to do a new version of your 2022 return that doesn't roll over from the wrong 2021 return.  That means starting over and entering all the 2022 data from scratch (since I assume you can't roll over the correct 2021 return or you already would have).  Then you can manually enter your 2021 AGI.

@Hawaiianeye 

[VolvoGirl]

You should be able to change it.   How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

[lenoirncusofa]

2022 return not recognizing 2021 AGI

[DoninGA]

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@lenoirncusofa wrote:

2022 return not recognizing 2021 AGI

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There is a good possibility that the IRS does not have your 2021 AGI in their database.

Enter a 0 (zero) for the 2021 AGI and e-file the 2022 tax return again.