Wow! This is the exact same issue I am having. And these dumb answers make the person answering them look like a total moron. Let's try it this way. We are having a problem resetting our password. The reason we are wanting to reset our password is because we have forgotten them, so NO we can't sign into our Intuit account as stupidly instructed. So then we request a new one and we must get a code texted to us, which we did. The code gave us a reset link. We enter a new password, different for the one we previously had (which if we had remembered we would not be having this problem) and so we enter some random new paswood with all of the requirements and click RESET. and voila....It says we are having an issue and to please try again or to come back later. So we try again, and again, and again...Are you getting this genius? When that does not work, we call the help line which is automated and the only solution it gives is to send us a link to the same page we are having the problem with. So with this vast wealth of new information, how do we reset our password? All we want to do is pay you guys. My next move will be to get a different tax program next year if I cannot get an answer or a call back.
