Civista Bank is one of 2 banks that is used when you choose to pay your TurboTax fees out of your Federal refund. Did you choose that option?
If you chose to pay your TurboTax fees out of your Federal refund, the refund goes first to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)
Was there a problem with the direct deposit of your Federal refund? Did your bank refuse the direct deposit, and was it returned to the company that handles that (SBTPG).
If the direct deposit is refused by your bank and is returned to SBTPG, then their bank will send the refund to you in a check, less a $20 service fee.
Is that what happened to you? This is mainly a user community forum, so we won't know anything specific about your particular check. But we can tell you how to contact SBTPG or TurboTax if there are any problems.
Here is the only contact info for SBTPG I have. Try early in the morning. Hours are listed on this page:
Ask your bank what they did with it. If your bank refused the direct deposit, they will send it back to SBTPG's bank that sent it, who will issue you a check in the mail. I don't know how long it will take to get back to SBTPG's bank.
Here's how to phone TurboTax Support to see if they can advise you on reaching SBTPG.
FAQ: What is the TurboTax phone number?
IRS supposedly sent my refund to Civista, but when I call them they try to transfer me to SBTPG, & they are impossible to get a hold of. When I try to talk to Civista about IRS sending refund to them, they completely shut me down rudely & act like they can’t help me.
Been 2 weeks sent IRS sent my refund & still nothing...
I talked to the irs today because I had the same problem they gave me this number [phone number removed] also I spoke with someone who returned my call at 877-908-7228. They also said they send the funds out 3 business days after they get them back and it could take up to 14 days After that