So you received a paper check instead of a direct deposit?
Civista Bank is one of 2 banks that is used when you choose to pay your TurboTax fees out of your Federal refund. Did you choose that option?
If you chose to pay your TurboTax fees out of your Federal refund, the refund goes first to a temporary account at an intermediary
bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank
.
At the intermediary bank the fees are subtracted, then the rest of your
funds are sent on to your bank in a second deposit. The company that
handles that is
SBTPG (Santa Barbara Tax Products Group.)
Was there a problem with the direct deposit of your Federal refund? Did your bank refuse the direct deposit, and was it returned to the company that handles that (SBTPG).
If the direct deposit is refused by your bank and is returned to SBTPG, then their bank will send the refund to you in a check, less a $20 service fee.
Is that what happened to you? This is mainly a user community forum, so we won't know anything specific about your particular check. But we can tell you how to contact SBTPG or TurboTax if there are any problems.
