It appears you are using Turbo Tax Deluxe, which has a fee for your Federal plus a separate fee for your State. Also if you opted to have your fees deducted from your refund, there is also a fee for this. You can review the fees associated with your refund by following the instructions below: After signing in to TurboTax, open or continue your return. Select Tax Tools on the left side of the screen and then Tools. A Tools Center box will pop up on your screen. Select the My Fees box on the right.Tip: If these instructions don't work (for example, on your mobile device) open the File section and then proceed to the Review Your Order screen. This also shows the breakdown of your charges.

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ashleyjarnold

Level 1

Question

Why was I charged 120$?

Forum|Forum|6 years ago
January 28, 2020
8 replies
5 views

No text available

TurboTax Deluxe Online

CarissaM

Level 15

It appears you are using Turbo Tax Deluxe, which has a fee for your Federal plus a separate fee for your State.
Also if you opted to have your fees deducted from your refund, there is also a fee for this.

You can review the fees associated with your refund by following the instructions below:

After signing in to TurboTax, open or continue your return.
Select Tax Tools on the left side of the screen and then Tools.
A Tools Center box will pop up on your screen.
Select the My Fees box on the right.

Tip: If these instructions don't work (for example, on your mobile device) open the File section and then proceed to the Review Your Order screen. This also shows the breakdown of your charges.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Phillip90

Level 2

Hello, i did not select the deluxe and was charged 80 while being lead to believe i was going to be charged 40. why is this?

MoniqueLO

Level 10

Please see below for information and instructions on how to reduce your fees.

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Ksedlak

Level 2

I didnt use deluxe still got charge 120 40 for federal 40 for state and 40 to have my refund put into my bank will no longer ever use turbo tax ita a scam i already barely get a refund so 120 hurt bad i could have use hrblock or credit karma for a lot cheaper thanks turbo tax for taking advantage of people horrible company

Jrock198042

Level 2

Same thing happened to me that's bullshi* that's false advertising

MarilynG

Level 15

Here's How to View your TurboTax Fees.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

fkeaton40

Level 2

The software didn't give a choice to choose free filing, automatic prompt for the deluxe which stated only $40. for federal but I see a total of $120 deducted from my tax return. My annual income was not over $34000 so I wasn't I able to choose the free filing option to start with doing my tax returns

DoninGA

Level 15

@fkeaton40 wrote:

The software didn't give a choice to choose free filing, automatic prompt for the deluxe which stated only $40. for federal but I see a total of $120 deducted from my tax return. My annual income was not over $34000 so I wasn't I able to choose the free filing option to start with doing my tax returns

Deluxe online edition - $40

State tax return when using the Deluxe edition or higher - $40

Option to pay the TurboTax account fees with the federal tax refund - service charge $40

Thus - $120

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

If you are eligible you can use the IRS Free File Program delivered by TurboTax which is free to file both a federal and state tax return. The IRS Free File Program delivered by TurboTax edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2020 federal and state tax returns with the IRS Free File Program delivered by TurboTax, you'll need to meet at least one of these requirements:

A maximum 2020 adjusted gross income (AGI) of $39,000; or
You qualify for the Earned Income Tax Credit (EITC); or
You served as active duty military (including Reservists and National Guard) with a maximum 2020 AGI of $72,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/00/...

See this TurboTax support FAQ for the difference between the Free File Program and the Free edition - https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-free-file-pr...
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...

annewhandley

Level 2

I don't have state taxes was charged 120

DoninGA

Level 15

@annewhandley wrote:

I don't have state taxes was charged 120

What is the breakdown of your fees?

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

Shaunna 12

Level 2

I don't know how to add comments on here but seriously I was supposed to get a "free" tax return then because I have itemized deductions oh we can't move forward unless you upgrade for $60 then I'm almost done and somewhere another $40 is tacked on. So I paid $100 for my free return... next year I'm doing my own and mailing it in H & R block isn't much better

Kire667

Level 2

I too was charged $120 to file, last year it was only $40 to file because I work for Twitch. Soon as I got a royalty job, it appears Turbo Tax is no longer free for some odd reason.

travisssss

Level 2

I will not be filing with TurboTax in 2022 due to being unknowingly upgraded to Deluxe without permission. I don't seem to be the only one being mislead by advertised prices/ charged extra when it comes time to pay for services. Each year I am having to pay TT more and more; I might as well give my earned money to an actual CPA.

mesquitebean

Level 15

@travisssss wrote:
I will not be filing with TurboTax in 2022 due to being unknowingly upgraded to Deluxe without permission. I don't seem to be the only one being mislead by advertised prices/ charged extra when it comes time to pay for services. Each year I am having to pay TT more and more; I might as well give my earned money to an actual CPA.

Did you start out in Free Edition, which is only for very simple returns and had to upgrade to Deluxe?

Certain forms are not available in Free Edition and require an upgrade to Deluxe or higher, such as one of Schedules 1-3, itemized deductions, education credits, student loan interest, retirement savers credit, Child and Dependent Care credit, HSA, etc.

If so, you might be able to switch to the other free product--TurboTax IRS Free File Program--that we can tell you about. It's fully-featured, prepares all the usual forms and schedules, and is free for both Federal and state returns--if you meet one of the qualifications to use it. We can tell you more if you haven't already paid.

Jrock198042

Level 2

Me to WTF!! It said it would be free to file or 39 dollars at the most

VolvoGirl

Level 15

@Jrock198042 Are you using Deluxe? Deluxe is currently $39 for federal. State is a separate $39. And if you want to have the fees deducted from a federal refund there is a Extra $40 Refund Processing Service charge (45 in California). So try to pay with a credit card to avoid the extra charge.