Why was I charged 120$?

[CarissaM]

It sounds like you upgraded your return. 

If you need to discuss a refund, please follow the instructions here to contact customer support @ebonym34.

[Shaunna]

I don't know how to add comments on here but seriously I was supposed to get a "free" tax return then because I have itemized deductions oh we can't move forward unless you upgrade for $60 then I'm almost done and somewhere another $40 is tacked on. So I paid $100 for my free return... next year I'm doing my own and mailing it in H & R block isn't much better 

[Kire667]

I too was charged $120 to file, last year it was only $40 to file because I work for Twitch. Soon as I got a royalty job, it appears Turbo Tax is no longer free for some odd reason.

[Letica Johnson]

I just like to say I've been using turtax a couple of years, the site is mis leading, all you see is the word Free,  just to will you in, this is my last year of business with you guys,thanks for preying on poor people to stay afloat 

[travisssss]

I will not be filing with TurboTax in 2022 due to being unknowingly upgraded to Deluxe without permission. I don't seem to be the only one being mislead by advertised prices/ charged extra when it comes time to pay for services. Each year I am having to pay TT more and more; I might as well give my earned money to an actual CPA. 

[mesquitebean]

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@travisssss wrote:

I will not be filing with TurboTax in 2022 due to being unknowingly upgraded to Deluxe without permission. I don't seem to be the only one being mislead by advertised prices/ charged extra when it comes time to pay for services. Each year I am having to pay TT more and more; I might as well give my earned money to an actual CPA. 

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Did you start out in Free Edition, which is only for very simple returns and had to upgrade to Deluxe? 

Certain forms are not available in Free Edition and require an upgrade to Deluxe or higher, such as one of Schedules 1-3, itemized deductions, education credits, student loan interest, retirement savers credit, Child and Dependent Care credit, HSA, etc.

  If so, you might be able to switch to the other free product--TurboTax IRS Free File Program--that we can tell you about.  It's fully-featured, prepares all the usual forms and schedules, and is free for both Federal and state returns--if you meet one of the qualifications to use it.  We can tell you more if you haven't already paid.

[Jrock198042]

Me to WTF!! It said it would be free to file or 39 dollars at the most

[Jrock198042]

Same thing happened to me that's bullshi* that's false advertising 

[MarilynG1]

Here's How to View your TurboTax Fees.

[VolvoGirl]

@Jrock198042   Are you using Deluxe?  Deluxe is currently $39 for federal.  State is a separate $39.   And if you want to have the fees deducted from a federal refund there is a Extra $40 Refund Processing Service charge (45 in California).  So try to pay with a credit card to avoid the extra charge.