Why can’t I efile my state tax returns?

[jal8041]

Using turbo tax deluxe desktop version.  Can not efile my Arizona tax return because your system continually says that I have checked small business income on my return--I have done no such thing>  Your system is saying an SBI box is checked when it is not.  This stinks and will enter into future decisions.  By the way, I spent about 20 minutes on the phone with one of your helpers and found  out nothing about this.

[jal8041]

It is none of these things yiour system is determined that I checked an income box that prevents efileing--I did no such thing and did my return completely over and the same thing happened!!  I DID NOT check the SBI box on my return like yhour system says I did.

[mesquitebean]

---

@ jal8041 wrote:

It is none of these things yiour system is determined that I checked an income box that prevents efileing--I did no such thing and did my return completely over and the same thing happened!!  I DID NOT check the SBI box on my return like yhour system says I did.

---

This is mainly a user community forum.   It's normally best to start your own new thread where it is more visible to someone who might be familiar with your issue.   If you don't get a suggestion in the user forum, you may need to speak to TurboTax Support again.  Here's how to phone TurboTax Support:

Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[peter rhoads]

I NEED Massachusetts tax filing form

[mesquitebean]

---

@peter rhoads wrote:

I NEED Massachusetts tax filing form

---

Without information (no context was provided) we don't know what you have already done, what you are doing now, and what, if any, roadblock you are encountering.    We also don't know if you are using Online TurboTax or the desktop software (CD/download.)

If you explain your suggestion, someone in this user forum may make a suggestion.  If it's something that can't be solved here, we can tell you how to phone TurboTax Support.

[stevenn910]

I had the same problem as the Massachusetts state return will not accept Form 1 and requires that 1099-R forms be submitted for pension(s) income.  I therefore e-filed me federal form only and am awaiting its acceptance before I e-file my state retunr.

[DVargo2715]

this is the most maddening thing I have ever dealt with. I have T Tax Deluxe, prepared my taxes, federal & state of Ohio. I filed and had accepted my federal return, my state will cost me $25 to efile, fine. I can't get past the payment screen with multiple different credit cards. My cards are fine, I use them for other things. I call the T Tax help line to pay by phone and what a joke. I actually feel sorry for the folks I spoke with who are completely unprepared to deal with anything like what I am dealing with. I spent 43 minutes on a call last evening with someone helping me only to leave with no resolution. I still have the problem today so I come home and try to Efile my state of Ohio again, exact same problem. I get on the phone again tonight after a 25 minute hold time and talk for 35 minutes before I can't take it any longer and we disconnect with no resolution. I am trying to spend my money and TTax can't seem to figure out how to take it. I will use a stamp tomorrow and save the $24+ dollars but more importantly I will never use this **bleep** product with **bleep** service ever again and this is legitimately the 25-30 ish year I have done my own taxes this way with T Tax. One snafu and horrible customer service (pleasant but completely unprepared or incompetent) will lose you a life long customer. I am glad there are other options out there and shame on you TTax, I expect a whole lot better from your company.

[saduboseverizon]

State tax will not accept my bank routing number or account number. Keeps saying they don't match.

[CarissaM]

Please follow the instructions here to contact us by phone so we can look into this further. @saduboseverizon

[michaelsherrard]

I also have a problem e-filing a state return.  I just e-filed 2021 Fed and CA taxes and paid $25 to file Ill.  Now I cannot e-file Ill.  After it took my payment it says we need to do a few more things.  It said I had to delete the ssn and address from a Ill worksheet.  When I did that, it said I had to put the information back into the worksheet.  I am stuck.

[mesquitebean]

---

@michaelsherrard wrote:

I also have a problem e-filing a state return.  I just e-filed 2021 Fed and CA taxes and paid $25 to file Ill.  Now I cannot e-file Ill.  After it took my payment it says we need to do a few more things.  It said I had to delete the ssn and address from a Ill worksheet.  When I did that, it said I had to put the information back into the worksheet.  I am stuck.

---

There's not enough info to know what your situation is.  If someone is familiar with an IL return, they may post in this thread, but without more info, it's less likely.    If you do post any more info, be aware this is a public Internet forum, so do NOT post any personal forum in this forum.   You may end up needing to phone TurboTax Support so they can question you and troubleshoot with you in realtime.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Supersmile655]

Hello Intuit Turbo Tax,

I cannot file my NY State Taxes for S-Corporation named Robell Research, Inc.

The report said to check some errors. But the name is correct and I cannot go to the next step.

[mesquitebean]

---

@Supersmile655 wrote:

Hello Intuit Turbo Tax,

I cannot file my NY State Taxes for S-Corporation named Robell Research, Inc.

The report said to check some errors. But the name is correct and I cannot go to the next step.

---

This is a user community forum, not a direct route to TurboTax Support.   If a user familiar with your issue doesn't respond, then you can contact TurboTax Support by phone.

https://ttlc.intuit.com/turbotax-support/en-us/contact

You might get more attention in this forum if you start your own new question with your issue in the title.   When it's buried in an old long thread like this, fewer will see it.

[adeleswart]

Why has the CT 1040 been available but not on Turbotax? I get congrats for doing my taxes early but the state tax forms have not yet been loaded into Turbotax.  Having paid for the state tax, a customer expects it's available.

[HopeS]

You will be able to efile your Connecticut return on 1/26/2026. Please be aware that you won't be able to efile your state until your Federal return is accepted. 

Below are the steps on efiling your state return if you choose to efile your Federal now and e-file your state later:

TurboTax Online

1. Sign in to TurboTax.
2. On the Your 2022 federal return was accepted! ...
3. Now select Add a state (this reopens your return) ...
4. Select State from the left menu.
5. On the Let's get your state taxes done right screen, select Continue and follow the instructions.

Here are two ways to skip your state in TurboTax Online:

1. Delete your state return, file your federal return now, and then come back later to re-do your state return
2. Pay for both your federal and state returns now and when you get to the Here are your filing options screen, select Change next to your state return. On the Change filing method screen, select I'm not ready to file and Save

Method 1 doesn't require up-front payment for your state, but you'll have to re-enter your state information later. Method 2 saves the work you did on your state return but requires up-front payment.

@adeleswart