Have you tried any of the troubleshooting tips provided throughout the thread? if so and your issue persists, please contact support via phone for one-on-one assistance @calderso.

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Unhappy5Paid

Level 2

Turbotax 2021. Receiving Validation failed error message. There are no updates available. I have received the message that Turbo Tax is up to date. I have saved, shut down and reopened to no avail, receiving the same message. I have paid to e-file and would like to e-file. Please advise on next steps.

Katina S

Level 8

If you have clicked on "Check for Updates" and your software states, no updates are available, you can try manually updating your software. If you have already tried that as well, and your issue hasn't been resolved, please contact us at customer support so we can further assist you.

@Unhappy5Paid

autumn11

Level 2

I had this happen to me today. I found that if I sent them separately (just do Federal return first) that one would work, leaving me with just the state return. I 'updated' Turbotax a million times to no avail, restarted, lessened browser security (per customer support suggestions). Finally, I downloaded the state again using the Online menu (and I think I did have to repay), restarted Turbotax, and it worked.

CarissaM

Level 15

You should not have had to repay for the state software. If you follow the instructions here, you can contact us by phone to discuss the refund of the overpayment for the state software. @autumn11

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johnpw

Level 2

The link you added will not open.

HeatherPLO

Level 14

The above is a link to contact us which is active, but I will post it here again.

If you are unable to update, you might try to manually update. To manually update for Windows, please see the Help Article here. For Mac, please see this Help Article.

@johnpw

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GS202502

Level 2

I am having the same issue. Cannot e-file.

CatinaT1

Level 15

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

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