Tax Year Prior to 2020: I want to talk to a HUMAN

[MichelleLO]

Did you already file your federal tax return? If so, please see How do I e-file my state after I already filed my federal? for assistance with getting back into your state return. 

@jofwarner1205aa

[Mklcrbn7470]

Hi. I filed my 2021 state and federal taxes with TurboTax. I received my fed return but the state of nj has no record of my return. What went wrong?

[Cynthiad66]

Did you receive notification from  NJ that your state return was accepted?  If so they should show it as being received.

When did you file?

Check back into TurboTax to ensure that it has been sent.  Also, verify that you received e-mail notification that the return was accepted by NJ

[eagle7471]

I have misplaced my disc for TurboTax this year 2021 Can you provide a download copy for me to use?

[HeatherPLO]

Please see the Help Article here for steps on how to get a replacement downloadable copy of TurboTax.  

[pelvins]

I am a Canadian currently in Florida.
trying to buy Turbo Tax Canada, I click on the Canada version, but it switches me to the USA version.

[DoninGA]

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@pelvins wrote:

I am a Canadian currently in Florida.
trying to buy Turbo Tax Canada, I click on the Canada version, but it switches me to the USA version.

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Go to this TurboTax Canada website for the TurboTax Canada online editions -  https://turbotax.intuit.ca/tax/software/online

Go to this TurboTax Canada website for the TurboTax Canada desktop  editions - https://turbotax.intuit.ca/tax/software/download

[Haggh001]

I completely agree!! Whenever I call the number I spend ten minutes denying all the crap they’re trying to sell me and yet I still don’t get a person. What a rip off!!! And it’s 2022 I seriously can’t chat with a live person online or send an email????????

[PinkButterfly54]

I filed through turbo tax on March 26 th I have not received my federal taxes what is the hold up

[VolvoGirl]

Did you efile? Was it Accepted?  Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?

You can check your efile status here,
https://turbotax.intuit.com/tax-tools/efile-status-lookup

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

You can check your efile status here,
https://turbotax.intuit.com/tax-tools/efile-status-lookup

If your return is Accepted then check IRS Where’s my Refund?
https://www.irs.gov/refunds

The IRS is taking a long time this  year to send refunds.  Keep waiting.  

[maxine7833]

What is the status of my tax return

[mesquitebean]

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@ maxine7833 wrote:

What is the status of my tax return

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Are you asking about a tax refund for a return you submitted?  If so, here's some info:

If you efiled, double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.  If using desktop software, you can check from inside the software.

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.  
https://www.irs.gov/Refunds

What is displayed there?  

Here are some tips when using the IRS "Where's My Refund" tool:

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• If the IRS WMR tool isn't working for you, you can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

[ThatBlondeGuy]

I have spent MONTHS this year and last year trying to get HELP from TT - and the phone number listed in your support gives me a recording that says it is now available (not allowed?) from the area that I am calling from (which is SOUTH CAROLINA, USA!).... You charge me hundreds of $$$$ each year for ZERO help.  I am stuck this year, been stuck for MONTHS - same as last year - zero fffff'n help you YOU TT !!!!!! 

[NCperson]

@ThatBlondeGuy - okay, some advice, CALM DOWN.  There are a number of very smart VOLENTEERS that may be able to help you out of your problem if you just explain what it is WITHOUT the emotion.

give it a try. .

[xmasbaby0]

@ThatBlondeGuy 

What help do you need?   You can post questions here in the user forum any time and we can help.   Or if you are using a paid version of the software you can contact customer support.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily