I urgently help getting TurboTax 2023 to resume working as the tax return extension I previously filed requires me to submit my 2023 tax returns by Oct. 15, 2024.
Here's what's happening:
What I've tried:
Does anyone reading this have a solution for this?
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I called TurboTax support and was pleasantly surprise how quickly I got through to an actual person. She spent the time to walk me through several attempted solutions. None of them fully worked but I got some ideas of other things to try.
After uninstalled and reinstalled TurboTax 2023 in the default folder, C:\Program Files\TurboTax\Individual 2023 without solving the problem, I uninstall it one more, created the directory C:\Program Files2, and then install TurboTax 2023 in C:\Program Files2\TurboTax\Individual 2023. After this installation in an alternate location, updates smoothly installed, TurboTax 2023 comes up, and I'm successfully able to open my tax return file.
Some time I should probably try figure out what's wrong with the C:\Program Files directory tree, but now that I have TurboTax 2023 working via my work around, I need to focus on completing my tax returns by the Oct. 15, 2024 extension deadline.
It would be best for you to contact TurboTax support on Monday for this problem.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Oh I see you did try the manual update. Here’s an article Troubleshooting update issues on Windows
As I said in my question: "I downloaded w_perrelsuperpathIS_ttax_2023.exe and ran it to manually install it, but after that the same thing still happens."
I called TurboTax support and was pleasantly surprise how quickly I got through to an actual person. She spent the time to walk me through several attempted solutions. None of them fully worked but I got some ideas of other things to try.
After uninstalled and reinstalled TurboTax 2023 in the default folder, C:\Program Files\TurboTax\Individual 2023 without solving the problem, I uninstall it one more, created the directory C:\Program Files2, and then install TurboTax 2023 in C:\Program Files2\TurboTax\Individual 2023. After this installation in an alternate location, updates smoothly installed, TurboTax 2023 comes up, and I'm successfully able to open my tax return file.
Some time I should probably try figure out what's wrong with the C:\Program Files directory tree, but now that I have TurboTax 2023 working via my work around, I need to focus on completing my tax returns by the Oct. 15, 2024 extension deadline.
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