I urgently help getting TurboTax 2023 to resume working as the tax return extension I previously filed requires me to submit my 2023 tax returns by Oct. 15, 2024.
Here's what's happening:
- When click on the TurboTax 2023 desktop icon on Windows 10, it brings update a TurboTax 2023 - Updater window.
- When I then click on the Update TurboTax 2023 button in that window, that window goes away, and a User Account Control window comes up.
- When I click on the Yes button in that window that window goes away, and a a TurboTax 2023 - Updater window comes back up.
- When the progress bar in that window gets to 96%, a Software Update Error box comes up stating "Could not access network location Forms\mai_23".
- Clicking on the Retry button in that box just causes the error to recur.
- On the other hand, clicking on the Cancel button in that box it dismisses the box and then the TurboTax 2023 - Updater windows then displays:
Failed Updates:
Program Updates
Failed to install update. Microsoft Installer error: 1603, Fatal error during installation. Check
for solution
Massachusetts
Microsoft Installer error: 1606, Could not access network location Forms\mai_23. Check for
Solution - When I click on the OK button in that windo, a window briefly comes up claiming "Restarting TurboTax 2023", but TurboTax doesn't come up.
What I've tried:
- I uninstalled TurboTax 2023, and reinstalled it from the DVD, but after that the same thing still happens.
- I downloaded w_perrelsuperpathIS_ttax_2023.exe and ran it to manually install it, but after that the same thing still happens.
Does anyone reading this have a solution for this?
