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Level 1

Question

Update credit card information

Forum|Forum|6 years ago
December 2, 2019
9 replies
1 view

I received and email stating that my credit card was declined. I have attempted to update my information numerous times per instruction in the email. I have used the original credit card and another credit card but I get the same message when I update the information "message Whoops! We hit a snag loading your data. Please try again." I have called the number listed for assistance in email 3 or 4 times, but still have no results. Is there anyone at Turbo Tax that knows what wrong with my account.

DoninGA

Level 15

This could be a web browser issue so try a different web browser when updating your CC information.

Or contact TurboTax customer service/support use their contact website during business hours. Use the key words billing issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

athomasfl

Level 2

Don't bother contacting support . They just give you instructions on how to use the page which is pretty self explanatory. They don't get that it just doesn't work!! Tried on both Explorer and Chrome.

DoninGA

Level 15

@athomasfl wrote:

Don't bother contacting support . They just give you instructions on how to use the page which is pretty self explanatory. They don't get that it just doesn't work!! Tried on both Explorer and Chrome.

Answer to you prior post - Sign onto this website to change your Billing and Shipping information - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

ckr31drr30

Level 2

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

David Raunig

DoninGA

Level 15

@ckr31drr30 wrote:

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

David Raunig

Use this website to change your CC information - - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

suebdeus1

Level 2

The Debit Card $250 advance is a nightmare but if you need the cash fast

get it and get ready for phone time. TIP- the debit card fills from your federal

return. Edit your state tax or Call Turbo Tax before submitting and have them

confirm you know where your refund will come from.

Credit card info is ported from TurboTax to them and there are many answers

to your questions - not all of them right. They don't seem to have their business

going smoothly and it FRUSTRATES THE HE\\ out of me

20marne

Level 2

I received a letter informing me that my credit card was declined. the card in question was compromised and I am attempting to update a new card however no matter what I do nothing seems to work even when I update my profile on the internet.

Please heip

Tyler317

Level 2

**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]

DoninGA

Level 15

@Tyler317 wrote:

**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]

Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

DErwin

Level 2

I am at the right place but now where can I do what I intended to do - update my credit card info. What is next?

DoninGA

Level 15

@DErwin wrote:

I am at the right place but now where can I do what I intended to do - update my credit card info. What is next?

Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

DoninGA

Level 15

@Marvin Prater wrote:

🙄

If you are an Advantage subscriber where you received the TurboTax software each year in November, see this TurboTax support FAQ for updating your Advantage account - https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-...

Otherwise use this website to update your TurboTax billing information - https://shopping.turbotax.intuit.com/unified/downloads/?route=myaccounts&cgcview=billing

cwinslow

Level 2

[PII removed]

DoninGA

Level 15

@cwinslow wrote:

[PII Removed]

As already posted on this thread -

Otherwise use this website to update your TurboTax billing information - https://shopping.turbotax.intuit.com/unified/downloads/?route=myaccounts&cgcview=billing

stanleyunderdal

Level 2

Update my credit card number

ChondelLO

Level 12

If you would like to update your credit card information on a TurboTax Advantage account, please visit this Help Article. If you mean something else, please respond to this thread for further assistance.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

carmonhn

Level 2

Carmoncelia Houston

I have a new credit card

[removed]

I hope this is recorded and I am sent my soft ware for 2022. PLEASE CALL ME if this is not accepted,

[phone number removed]

VolvoGirl

Level 15

If you are on the Advantage Auto Renew plan and your credit card didn't go though I think you are too late for that. You will have to buy Turbo Tax directly here or check in the stores,

https://turbotax.intuit.com/personal-taxes/cd-download/

You can update your Advantage account for NEXT November, How to update my Advantage account information
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account/00/25883