Re: Update credit card information
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Returning Member

Update credit card information

I received and email stating that my credit card was declined. I have attempted to update  my information numerous times per instruction in the email. I have used the original credit card and another credit card but I get the same message when I update the information "message Whoops! We hit a snag loading your data. Please try again." I have called the number listed for assistance in email 3 or 4 times, but still have no results. Is there anyone at Turbo Tax that knows what wrong with my account.

13 Replies
Level 15

Update credit card information

This could be a web browser issue so try a different web browser when updating your CC information.

 

Or contact TurboTax customer service/support use their contact website during business hours.  Use the key words billing issues 

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

New Member

Update credit card information

 
Returning Member

Update credit card information

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

 

David Raunig

 

 

Level 15

Update credit card information


@ckr31drr30 wrote:

I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.

 

David Raunig

 

 


Use this website to change your CC information - - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Returning Member

Update credit card information

I received a letter informing me that my credit card was declined. the card in question was compromised and I am attempting to update a new card however no matter what I do nothing seems to work even when I update my profile on the internet.

 

Please heip

Level 1

Update credit card information

**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]

Level 15

Update credit card information


@Tyler317 wrote:

**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]


Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Returning Member

Update credit card information

I am at the right place but now where can I do what I intended to do - update my credit card info.  What is next?

Level 15

Update credit card information


@DErwin wrote:

I am at the right place but now where can I do what I intended to do - update my credit card info.  What is next?


Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Returning Member

Update credit card information

Don't bother contacting support .  They just give you instructions on how to use the page which is pretty self explanatory.  They don't get that it just doesn't work!!  Tried on both Explorer and Chrome.

Level 15

Update credit card information


@angry3 wrote:

Don't bother contacting support .  They just give you instructions on how to use the page which is pretty self explanatory.  They don't get that it just doesn't work!!  Tried on both Explorer and Chrome.


Answer to you prior post - Sign onto this website to change your Billing and Shipping information - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing

Level 1

Update credit card information

The Debit Card $250 advance is a nightmare but if you need the cash fast

get it and get ready for phone time.  TIP- the debit card fills from your federal

return.  Edit your state tax or Call Turbo Tax before submitting and have them

confirm you know where your refund will come from.

Credit card info is ported from TurboTax to them and there are many answers

to your questions - not all of them right.  They don't seem to have their business

going smoothly and it FRUSTRATES THE HE\\ out of me

Level 1

Update credit card information

I've been told that too only to find there was no sign on option if it didn't

recognize you.  One way to prove who you are and if it doesn't match their

records, get ready for a minimun of 3 phone calls with a average wait

time of 12 minutes.   

Yeah - Easy 

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