TurboTax Review - Spinning

[HEH_4]

Didn't work for me, I have deleted cookies, reviewed state over and over keeps getting stuck spinning on final review.

[genepowers1]

I've got the same issue with state tax review!

[CatinaT1]

We are told this is due to a timed out log in.

You need to sign out of TurboTax on ALL devices, clear cache and cookies, and try again.

Can you confirm if this solves your issue for me?

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

@genepowers1 @HEH_4

[genepowers1]

I do not use a browser. I loaded the Deluxe TurboTax via disk and added the state process once the main program was loaded. 

[azuregrrrl]

April 12, 2024... same issue. Turbo Tax logs me out before the tax returns are finished loading - if, indeed, the process is even still alive. On the phone waiting for Intuit customer service at the moment. Very much not impressed with how hard it was to get past their screening bot asking irrelevant questions.

[Fromdc]

I started Turbotax 25 for Mac.  I have been using Turbo tax for many years.  I let it copy my last return, OK.  I get to "Let us Know if <spouse name> Info is the same."  I click through the boxes, click "Continue" and I get a calculating box that just spins endlessly.  I quit out and retried - same result.  I went back a step and tried again - same result.  I'm not 1% into this and I'm wasting my time.  I have a lot of tax work to do on three returns. I am particularly anxious to avoid underpayment penalties.  So I need to have some idea by 31 Jan.

[CatinaT1]

Here is a couple FAQs that might be helpful for MAC: 

Troubleshooting TurboTax for Mac Desktop installation and updating issues

How do I transfer last year's return into the 2024 TurboTax

[buddysmom]

HI,

I've been having the same issue with spinning in REVIEW.  I've deleted the history, cookies, cache, logged out of TurboTax, rebooted, logged back in, clicked on REVIEW, and it still spins and spins.  I've called Live support, and someone call me 4 times today and we still can't figure it out.

It's bad enough I owe money and can't even file the return.  On top of that, I need to main in the state return and I can't even to that.  So, this process is holding me up from getting my state refund.  At this point, I should not even be charged for filling.  Not sure what else to do about filing my return.  I've used Edge, and Chrome and it just spins in REVIEW.  Talk about a wasted stressful Saturday.  Didn't anything else accomplished today because of dealing with this issue.  I've used TurboTax for years and never had this issue.  What should I do?

[buddysmom]

I'm having the same issue today (3/28/25).  Tried Edge, and Chrome on two different laptops.  Cleared the cache, cookies and browsing history.  Still spinning on REVIEW.  It's definitely something on going on with TurboTax.  I just want to submit my taxes.  

[BrittanyS]

Have you tried clicking the File tab to see if it will bypass the review issue?  Are you experiencing the review under the federal, state, or final review?

@buddysmom 

[suzmiley]

@buddysmom @my issue was in 2024. See my response from last year for how I fixed the issue. Good lock, it was so frustrating.

Nick, I was finally able to get out of the stuck “review” stage with help from a live agent. The issue appeared to be that I had an error in my state filing - when I hit review it would just spin instead of actually reviewing and telling me I had an error. The way we fixed it was to first go into the state filing, hit edit and then review separately. I hope this helps.