Turbotax Premier 2020 gets stuck when trying to import info from Fundrise

[pupkinpie2]

I'm having the same issue

[SForrestLO]

See if the steps outlined in these Turbo Tax FAQs help. If not, you may want to enter the information manually. 

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[taxfiler101]

I am using TurboTax Premier 2020 on a MacBook Pro computer. The software says it’s up to date so there isn’t anything to update. 
In the import screen as soon as I select Fundrise it gets stuck. I waited over 15 minutes and it was still hung. The import worked for other companies. 
Hoping TurboTax will fix this soon.
Thanks 

Lal

[JeanneLO]

Please follow the instructions in this TurboTax FAQ to contact customer support for further assistance:  What is the TurboTax phone number?

[sportina]

Same issue here. Hope you can share some tips on how to fix this if you resolve the issue. Thanks!

[hiyajudy]

TurboTax needs to fix this issue!

Dear TurboTax support,

you need to report this issue and get it fixed asap. We are all having this issue that it crashes and keeps spinning when trying to import from Fundrise.

Report this to technical/development, get this issue fixed, and report back to us that it has been fixed so we can continue to finish our tax file.

It's not us or our computer, it is an issue/bug with TurboTax software so you need to fix it on your end.

Thank you.

[yogaII4tt]

This seems to be a software bug. I got the same problem with importing data from Fundrise but not any other financial institute. 
It is really annoying since Fundrise forms are probably the most complex ones to manually enter... Please help to address ASAP.

Setup: Turbo Tax Premier 2020 on Mac

[BrandiLO]

Since we're unable to see your tax return through this public forum, you can address this issue best by contacting customer care. Please click here for steps to contact customer care.

[seangw83]

This is still not working. I reported this case 2+ weeks ago to TurboTax and reported it today via Support call.

[hiyajudy]

Hi everyone, Please also report this issue to Fundrise to ask them to help resolve this issue with TurboTax. I have already asked Fundrise for help and they told me they are looking into it. But it would be helpful if others also report this to Fundrise so they know it is a problem for everyone and that we are all waiting for this issue to get fixed asap so we can finish our tax filing. Thanks!

[mz]

Still HANGS today on TurboTax Deluxe 2020.

[whoppmeyer]

I too am unable to connect to Fundrise via trubotax

[LindseyLO]

Have you tried clearing your cache and refreshing? This may help. Help with doing so has been provided by clicking here.

[seangw83]

This is not helpful. It's the desktop product. It's not cache related. You guys need to fix this.