TurboTax 2023 H & B does not find my Quickbooks Desktop 2021 files to import? Says no files found. I have several. Thanks.

[schuellein]

Files are on a separate partion "DATA", not on C:

[Anonymous_]

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-quickboo...

[Mike9241]

If you are dong your 1040 for 2021 you need H&B for 2021. 

[MARK_TTbiz]

Hi,
I am having the same issue in TT BIZ
Turbotax Business 2023 (WINBIZ Release 023 .000 .0198)
Quickbooks Premier 2021 (Premier 2021 Product 713-413 Version v.31.0.4016.0)

QB2021 import into TT BIZ 2023 Fails to find an open and Active QB Desktop.

Message = "No Quickbooks desktop file has been found"
Have you gotten a valid response from Anyone?

[esch24]

Yep, having the same problem with TT Business 23 and QB 21 as well.....and it no longer gives you an option to Browse and select the QB file you want to use, so clearly not working as it should.

[VolvoGirl]

For Turbo Tax Business

There have been several posts from people having  trouble importing from QuickBooks so far this year.  Maybe Turbo Tax needs an update.    I've been searching on the QuickBooks support site and found this recent one for Desktop QB. 

https://quickbooks.intuit.com/learn-support/en-us/taxes/importing-tax-financial-data-from-quickbooks... 

Contact QuickBooks support
https://quickbooks.intuit.com/learn-support/en-us 

[esch24]

Yes, I have seen that thread as well.....in my opinion, this is not a Quickbooks issue but a TurboTax issue.  If the TT program can't find the QB file, at least keep the option for users to Browse and Select the file.

[Critter-3]

QB is trying to get their users to upgrade to any online version or to a newer QB download so some of the options in the 2021 desktop program are no longer supported.  Contact QB for more information. 

[MARK_TTbiz]

In TT 2023 the app clearly says that QB 2021 is supported.

[MARK_TTbiz]

Thanks for the Link!

Ran the 4JAN2024 Update, still not fixed!

[MARK_TTbiz]

[CatinaT1]

Are you still having problems with this? I can not see your screenshot.

If you continue to have problems, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[MARK_TTbiz]

To Be Clear... I am using Desktop Turbotax (TT) Business 2023 (not Home and Business) Paired with Desktop Quickbooks (QB) Premier 2021 

Hi All, My Issue with Importing Continues... I spend about 2 hours today troubleshooting with Turbo Tax Support... they finally asked me to Call Quickbooks support.  When i called Quickbooks support they Quickly Transferred me back to Turbotax.

New (and not so new) things we tried today:
1. QB - Closing the Company File (This has not been a requirement in Previous Years... didn't help)

2. QB - Moving the company file to the Desktop

3. QB - Manual Export of IIF file to Import into TT (No place to Import... dead end)
4. TT - Multiple Attempts to import via Step-by-Step and File > Import > From QB

5. TT - For the fun of it i started a New return in TTBiz2022 and it had no problems finding, displaying all my company files... and also allowed me to Browse for the files (didn't need to do this).
6. QB - Updating QB... my version is on Auto Update and is on the Current version v31.0.4016.0

7 TT - Updating TT... TT was also at the current Version 023.  000.  0201 (community software thinks thi sis a phone number so it has extra spaces to get around this issue)

Suggested Resolution:
1. 2021 Desktop is Not Supported ... TT2023 Says it is supported. Under "Improved Features * Now Compatible with Quickbooks 2021 through 2024. (no New Purchase Required)...". a Note that TT support read seemed to suggest the range may be even bigger... no idea if this is true.

2. TT 2023 Import Form has not been released by Development due to Delay in Federal Forms... Never seen this before... i have been stopped to Print/efile waiting for forms to be released/approved but never have they stopped me from working on the tax return.

It seems like no one at Intuit (TT or QB) wants to file a Bug with Development... seems they would have the answer!  Development should know what the spec is and how to fix the issue... I reached out to my Dev Contact, but i guess he has moved on.

What is a good way to escalate this to a higher level?

Last time i worked for a software company we were not allowed to Pass people blindly off to another department or to not take responsibility for when things went wrong... seems this is not the case at intuit... I talked to Several Great people today... but didn't get any results.

[JimKlop]

Having the exact same issue with the same versions - TurboTax Business 2023 with Quickbooks Desktop Pro 2021. As stated by others, the TurboTax product clearly states it's compatible with QB 2021.

[Critter-3]

First let me point out that business returns are not due until 3/15 so you have time to wait for further updates.

Next the IRS just posted that the efile system will not start processing returns until 1/29 so you have time to wait.

Lastly ... if you don't want to wait ... print off the P&L , asset list and balance sheet and complete the return without the import ... with those 3 items I can have a business return done in 30 minutes or less.