Turbotax 2021 Will Not Open

[Dawson3357]

I don't see any resolutions listed above... I'd done my 2021 taxes, last year, but I wanted to check something and now I can't open it.

[Dawson3357]

I see now that what is really meant is below, in the older messages once they post....

[Critter-3]

First you can set the thread settings to either show the newest posts first or last ... click on your icon in the upper right hand corner to set your preferences.

Next ...   

How to access prior online returns

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Maybe you are in the wrong account … many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now to use the account recovery tool.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

[Critter-3]

Q: When you log in, are you able to open your return interview back up to resume editing your return, or does TurboTax think you were finished, and the interview is closed?     

A: If the interview is closed, then to get back to the interview click on "Add a State."   That doesn't really add one, but opens the return interview back up.

• After the interview is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
• Then choose "Print, save, view this year's return."
• The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
• For my records, I usually save a PDF of the return "as filed" and a PDF of the return with all the government and TurboTax worksheets.

NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

[ardee43]

I am running TurboTax Deluxe 2021 on a Mac with OS Monterey. I cannot get the program to open.

Help.

[Critter-3]

Saw this post :  

On MacBook Pro with MacOS Monterey 12.0.1 I was unable to connect to Intuit server for updates to Turbotax. My new install of Turbotax 2021 failed with an error of inability to connect. 

Solution:  performed OS update (to 12.1) and rebooted twice

THEN (and this may be the only required step) - rebooted in SAFE mode (hold down left Shift key immediate after hitting power). That cleans out caches and thereafter Turbotax runs normally with easy updates.

[Cannon922]

I have tried all the suggestions but nothing works.  I have a PC with Windows 10 32GB ram and lots of room on my hard drive.  In previous years I did not have any problems.  Ran diagnostics on my pc and everything is good.  Never had problems in previous years

[Critter-3]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

 How do I contact TurboTax?

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number