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TT 2022 Home and Business will not import previous year's return

I have used TT for at least 20 years and thoroughly enjoy the application.  One of the features I particularly appreciate is my ability to import data from the previous year’s return.  Unfortunately, after purchasing and installing the 2022 Home and Business desktop (PC) version, I repeatedly receive an error message indicating that the import (from last year's PDF file) was unsuccessful.  I have reached out to Intuit customer support team.  As it turns out, the lady that I reached quickly realized that her knowledge related to using the program to deal with tax issues, and not what appears to be a serious technical issue with the application itself.  After some time, she was able to contact another agent whose expertise apparently focused on such issues. Unfortunately, I quickly learned that I could not speak directly with the latter agent, nor could she even see my screen!  The first agent had to act as a “middleman” and literally convey information back and forth to the other agent via chat.  Despite these issues, the agent tried her hardest but the steps recommended by the other agent failed to resolve the program, raising my concern about needing to invest hours of work to manually input last’s years data.  I was advised that the second agent had escalated the issue but to date I have not received any follow-up.  I would note the following facts:

 

  1. The PDF file was created by TT 2021.  It still opens and functions perfectly in Adobe Acrobat.
  2. The second agent suggestion that I rename and save the file with a different name failed to resolve the issue.
  3. I opted to uninstall and reinstall TT 2022 but continue to receive the same error message after the reinstall.  Two days of additional updates also failed to be helpful in regard to this problem.
  4. Hoping that I might be able to resolve the problem by re-installing TT 2021 and then creating a “.tax2021” file in addition to a new PDF, I located my Amazon order for last year’s program, but cannot download it unless I repurchase that version – which obviously makes no sense. 

I have written the VP's of customer success and technical matters but have not yet heard back from them either.  I am very concerned that I may have to spend many hours manually inputting last year's data.  Might anyone have any other suggestions?

 

Thanks

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133 Replies

TT 2022 Home and Business will not import previous year's return


@ASF01 wrote:

Might anyone have any other suggestions?


In your post, you made several references to importing from a PDF.

 

Since you used TurboTax to prepare your 2021 return, you should have a .tax2021 file and that is the file that should be used to transfer your 2021 return into the 2022 program.

 

Do you have your .tax2021 file saved anywhere (on your computer or elsewhere)?

TT 2022 Home and Business will not import previous year's return

TT specifically states that when importing a previous year's return, "We support files from Turbotax (.tax2021 or .pdf), HR Block at home (.pdf) and TaxAct (.pdf)".   As such, once my return is filed, I have typically uninstalled TT (for that year) as well as that year's .taxyear file.  I would note that in the following year, after installing that year's TT program, I have always been able to import the previous year's date from the PDF created by TT.  Unfortunately, as before, I did not save the .tax2021 file assuming that I would be able to once again import from the previous year's PDF as I had in the past.  

TT 2022 Home and Business will not import previous year's return

As I noted in my initial post, I was hoping that I could get a copy of TT 2021 and see if the program from the same year might allow me to re-open the return directly from the PDF and then re-create the .tax2021 file.  Unfortunately, it is only available for sale.  As I mentioned, I wrote to several members of the Intuit executive team in hopes I might get a copy of that program so I could see if this alternative worked.  I have not heard back from them.

TT 2022 Home and Business will not import previous year's return

The bottom line is the PDF has limited (very limited) data transfer capability. Generally, you will not get much more than very basic information imported, such as names, addresses, etc. 

 

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/difference-tax-data-file-pd...

TT 2022 Home and Business will not import previous year's return

The statement on the initial page of TT that I included in my initial post certainly suggests otherwise.  I will continue to look for the .tax2021 file.  In addition, it will hope to get some further feedback following the "escalation" of my issue with Intuit support.  Thanks for your reply.

TT 2022 Home and Business will not import previous year's return


@ASF01 wrote:

 I will continue to look for the .tax2021 file.


I sincerely hope you are able to find that file as it will transfer virtually all of your 2021 data into your 2022 return.

 

The PDF is going to be relatively useless, unfortunately.

TT 2022 Home and Business will not import previous year's return

BTW, here's a page from TT support that also supports my understanding:  

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-y... 

TT 2022 Home and Business will not import previous year's return

That page is somewhat misleading in the sense that it fails to convey the difference between transferring a PDF and a .tax file.

TT 2022 Home and Business will not import previous year's return

Yes you need to transfer from the actual data file ending in .tax2021.   You should always save the .tax file each year and keep a backup copy on a flash drive or somewhere off your computer.  You need it to transfer into the next year or if you ever need to amend a return.  

 

And you've been transferring from the pdf each year?  That would only transfer your basic info like name, address, ssn & AGI.  Not the full return.  I bet you were really transferring from the .tax file.

 

Oh, check your computer for all files ending in .tax2021.  You might still have the temporary file.  If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2021". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it. 

 

Did you look at this Amazon FAQ?  You might be able to download it again.  I don't know how long they keep the files.   Amazon how to download and install your software order
https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

 

But if you don't have the .tax2021 the 2021 program won't help you.  You would have to recreate your whole return over.  Might as well do 2022 from scratch.  

 

 

 

 

TT 2022 Home and Business will not import previous year's return

Again, I appreciate the reply and support.  That said, as suggested by the TT support links I shared in my previous comments, I am pretty sure I have been importing the previous year's data from the PDF I create via TT after completing and filing my return.

 

I have checked my computer and can't find the .tax2021 file.  I am using a new computer that I built, so any temporary files may have been lost.  I will see if I can get another copy of the 2021 program from Amazon, but my initial search indicated that I had to re-purchase the program.

 

After nearly 20 years using TT, I was hoping I didn't have to start all over again.

TT 2022 Home and Business will not import previous year's return

I had an issue importing business information. Then I realized I had imported via the PDF. It did bring in some information, but it was very limited. I reloaded with the .tax2021 and had the previous years info available and many fields pre-filled. I had to re-do some work. So the PDF does import, but it's not very clear what is missing until you get to those areas. Good luck. I have a copy of 2021 if you can borrow it somehow.

TT 2022 Home and Business will not import previous year's return

FYI ... you do NOT need to use the HOME & BUSINESS version at all ... when using the downloaded version you can use the Deluxe if you need a state return ( Basic if you don't ) and the prior year .taxfile will transfer perfectly.  So you can return the program that is giving you issues and buy the Deluxe download.  If you did not safeguard your prior year .taxfiles for transferring   then you will have to start from scratch.

 

This is my mini version of  a tutorial  that should be in the downloaded program: 

 

 

What is Forms Mode?

Forms Mode lets you view and make changes to your tax forms "behind the scenes."

If you're adventurous, you can even prepare your return in Forms Mode, but we don't recommend it. You may miss obscure credits and deductions you qualify for, and you may forget to report things that will come back and haunt you later.

Forms Mode is exclusively available in the TurboTax CD/Download software. It is not available in TurboTax Online.

                  

Related Information:

                             

If you want to play around with different figures and tax scenarios without affecting your original return you can ….

  • >>>In the TurboTax CD/Download software by creating a test copy
  • 1.  Open your return in TurboTax. 
  • 2.  From the File menu, choose Save As. 
  • 3.  Give the copy a new name to distinguish it from the original (for example, by adding "Test" or "Example" to the file name). 
  • 4. Click  Save. You are now safely working in the test copy and anything you do here will not affect the original. 
  •  https://ttlc.intuit.com/questions/1900642-how-to-make-a-test-copy-of-your-return

                        

  • >>  use the WHAT IF tool: 
  • - Click Forms Icon (upper right of screen) or Ctrl 2 (forms view) 
  • - Click on the Open Form Icon 
  • - In the “Type a form name.” area type What-If (with the dash), click on the name of the worksheet - click on Open Form 
  • - You will see the worksheet on the right side of the screen; enter the information right into the form 
  • - To get back to interview mode - click on the Step-by-Step Icon (upper right of screen) or Ctrl 1

 

Once you have filed successfully … you can shut off the auto updater function and then save the return &  .taxfile.

 

For Windows, up in the top menu, you  can set the  "Updater Preferences" to "Always Ask" or more commonly set to "I don't have an internet connection"  (even if you do), and then you are not forced to update....and can manually force an update when you choose to do so.   And then you can open the file(s) at any time with no forced upgrade.

 

But that's the Windows software.....not a MAC. For a MAC you cannot turn off the auto updater  HOWEVER  you can simply disconnect from the internet before opening the tax return.

 

                    

It's always a good idea to make a backup copy of your tax data file, in case your original gets lost or corrupted. Here's how:

  1. From the File menu in the upper-left corner of TurboTax, choose Save As (Windows) or Save (Mac).
  2. Browse to where you want to save your backup.
    • Tip: If you're saving to a portable device, save it to your computer first to prevent data corruption. Then, after completing Step 4, copy or move the backup file to your device.
  3. In the File name field, enter a name that will distinguish it from the original tax file (for example, add "Backup" or "Copy" to the file name)
  4. Click Save and then close TurboTax.
  5. Restart TurboTax and open the backup copy to make sure it's not corrupted. If you get an error, delete the backup and repeat these steps.

If you make changes to your original tax return file, repeat these steps to ensure your original and backup copies are in-synch.

Related Information:                             

 

AND save it as a PDF so you have access to a copy even if you don’t have the program still installed and operational :

AND protect the files :

 

*** Other clues to the downloaded program ***

 

In the forms mode ... double click  or right click on a box on a form to data source it ... sadly it doesn't work on all boxes. 

 

What's the meaning of all the different colors in Forms Mode?

When you look at an onscreen tax form using Forms Mode, you might wonder why one figure is blue and the one next to it is red or black.

These colors indicate the source of that data.

Color

 Meaning

Blue

You entered this data, either in the interview or Forms Mode.

Black

The program entered this data or calculated this amount.

Red

This data has either been overridden or is invalid (for example, a ZIP code that doesn't exist).

Red italics

You marked this amount as estimated.

Black italics

The program calculated this amount from an amount you marked as estimated.

Purple

This information has supporting details.

Aquamarine

This data was transferred over from last year.

Green

This data was imported from Quicken or QuickBooks.

Yellow fields (Windows)

Yellow fields allow user input. Anything you enter here shows up in blue.

                                                                                                                                  

PRIOR YEAR USE OF A SUPPORTING DETAILS WORKSHEET :

 

If you find you have a  $0  in an entry field that cannot be changed … this issue is almost always one in which you used a "Supporting Details"  (SD) sheet in that field in the prior year.   What happens is that when you transfer in the prior year's data, the SD sheet is transferred too, but empty...and that causes the $0 to show up in many areas of the Step-by-Step mode interview....wherever the SD sheet was used before.

 

But when switching to Forms Mode, when you try to enter a $$ amount in a field where the SD sheet is attached, the SD sheet will pop up immediately, and you can either enter the $$ amount on that sheet, or delete the SD sheet entirely and avoid future issues (unless you really want the SD sheet)

 

Sometimes, when you see the $0 in Step-by-Step, you can just

 

  1. a)  double-click on the field and the SD sheet will pop up.  But I've seen that doesn't work in all cases.

 

  1. b)  Another way is to click on the field, then go up to the menu..."<<Edit<<<Add Supporting Details"....then the SD sheet pops up and you can use it, or delete the SD sheet entirely and then the regular field will work properly.

 

  1. c)  OR  click on the problem field, then switch to Forms Mode to make that entry

 

 

 

 

 

 

TT 2022 Home and Business will not import previous year's return

I am having the exact same issue (but with TT Premier) with not being able to import last year's TT pdf file. I also have used TT for over 20 years, and each year after filing I uninstall TT. The next year I install a newly purchased TT download and import the tax .pdf file info from the previous year. No issues the past 20 years in importing the previous year's tax info.

 

I called customer support, and the person had no tech knowledge and did the back and forth issue with someone in their tech department. The support person said she would call me back if we got disconnected. I was disconnected and no one has called me back.

 

I am extremely disappointed. I don't have time for poor product performance, AND this product (TT software) cannot be returned!

TT 2022 Home and Business will not import previous year's return

Delete.

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