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Trouble with Installing VA State for TurboTax 2023 Desktop

I contacted their customer support and they told me 4 Jan also. I have never had be so late.  Looking at the forms from online from VA Tax department theirs been zero changes that I can see.

Trouble with Installing VA State for TurboTax 2023 Desktop

Got email saying VA state would be available 12/14. 

Would not download & install, so tried all their recommendations, still no luck.

Spent several hours on this, why to they say 12/14, then won't work.

Why don't they just say it is not available yet when you try to download.

Really, Really pooooor customer service.

 

 

Trouble with Installing VA State for TurboTax 2023 Desktop

Yes, there is a problem with the TTX software "Telling you that the state is available" in the first place.

The software fix is to have TTX engineers correct their software to tell you that your state is not available to you at this time.

The vast majority of state software sets will not be available until well into January of 2024.....

Check here to see when yours is "expected" to be available (no promises):

Intuit App

_____

If your state downloads earlier...it will likely be last year's forms and be full of bugs...

rudy2895
New Member

Trouble with Installing VA State for TurboTax 2023 Desktop

Same. Tried today 12/20/2018. No luck, same do loop.

Trouble with Installing VA State for TurboTax 2023 Desktop

I have the exact same problem when trying to install Minnesota State for TurboTax Premier 2023 for Desktop on 12/21/2023.  It shows the state as downloaded, but will not apply it to my current tax file.  At the top of the screen, I still see "See Amount" line in the state tax section.  Clicking on that takes me through the same repetitive process with a window of "Here are the states you've downloaded.  Check the box next to each state to add it to your return...".  Checking the box beside Minnesota and "Download Now" leads to another prompt "Let's Download and Install Your States" which results in a "Your software is up to date" message and then still the "See Amount" line under the state section.

Trouble with Installing VA State for TurboTax 2023 Desktop

Read the rest of the thread ... many states are not installing yet even if the program prompts you to do so ... all you can do is wait for them to be ready.  Most state forms will not be functional until sometime in mid to late January or early February so you have time to wait for the program to be updated.  

Trouble with Installing VA State for TurboTax 2023 Desktop

Well I use the early release to get an early look at the amount I owe. There is zero justification for not having the state forms ready before February. They have all year to get ready and there are very little if any changes year to year. I been using TT for at least 25 years and they have never been this late. Total BS

Trouble with Installing VA State for TurboTax 2023 Desktop

Thanks, but it's clear from the behavior of the software that this is a distinct difference from how it behaves when the state isn't ready yet.  In the case where a state is not ready, TT gives a clear message that the state is not ready yet and will be available by a certain date.  That's the message I was getting several days ago.  That date has come and gone for Minnesota, and on that date (12/21), the software did download the Minnesota return information but then did not use that information to update the return.  Now, it gives more of the appearance of a software bug that I hope is quickly corrected.

Trouble with Installing VA State for TurboTax 2023 Desktop

The early program is ALWAYS buggy and will remain so thru many major/minor  weekly/daily updates thru February.

 

 

If you are trying to do some 2023 tax planning then use the fully operational 2022 downloaded version instead. 

 

This is my mini version of  a tutorial  that should be in the downloaded program: 

What is Forms Mode?

Forms Mode lets you view and make changes to your tax forms "behind the scenes."

If you're adventurous, you can even prepare your return in Forms Mode, but we don't recommend it. You may miss obscure credits and deductions you qualify for, and you may forget to report things that will come back and haunt you later.

Forms Mode is exclusively available in the TurboTax CD/Download software. It is not available in TurboTax Online.

                  

Related Information:

                             

If you want to play around with different figures and tax scenarios without affecting your original return you can ….

  • >>>In the TurboTax CD/Download software by creating a test copy
  • 1.  Open your return in TurboTax. 
  • 2.  From the File menu, choose Save As. 
  • 3.  Give the copy a new name to distinguish it from the original (for example, by adding "Test" or "Example" to the file name). 
  • 4. Click  Save. You are now safely working in the test copy and anything you do here will not affect the original. 
  •  https://ttlc.intuit.com/questions/1900642-how-to-make-a-test-copy-of-your-return

                        

  • >>  use the WHAT IF tool: 
  • - Click Forms Icon (upper right of screen) or Ctrl 2 (forms view) 
  • - Click on the Open Form Icon 
  • - In the “Type a form name.” area type What-If (with the dash), click on the name of the worksheet - click on Open Form 
  • - You will see the worksheet on the right side of the screen; enter the information right into the form 
  • - To get back to interview mode - click on the Step-by-Step Icon (upper right of screen) or Ctrl 1

 

Once you have filed successfully … you can shut off the auto updater function and then save the return &  .taxfile.

 

For Windows, up in the top menu, you  can set the  "Updater Preferences" to "Always Ask" or more commonly set to "I don't have an internet connection"  (even if you do), and then you are not forced to update....and can manually force an update when you choose to do so.   And then you can open the file(s) at any time with no forced upgrade.

 

But that's the Windows software.....not a MAC. For a MAC you cannot turn off the auto updater  HOWEVER  you can simply disconnect from the internet before opening the tax return.

 

                    

It's always a good idea to make a backup copy of your tax data file, in case your original gets lost or corrupted. Here's how:

  1. From the File menu in the upper-left corner of TurboTax, choose Save As (Windows) or Save (Mac).
  2. Browse to where you want to save your backup.
    • Tip: If you're saving to a portable device, save it to your computer first to prevent data corruption. Then, after completing Step 4, copy or move the backup file to your device.
  3. In the File name field, enter a name that will distinguish it from the original tax file (for example, add "Backup" or "Copy" to the file name)
  4. Click Save and then close TurboTax.
  5. Restart TurboTax and open the backup copy to make sure it's not corrupted. If you get an error, delete the backup and repeat these steps.

If you make changes to your original tax return file, repeat these steps to ensure your original and backup copies are in-synch.

Related Information:                             

 

AND save it as a PDF so you have access to a copy even if you don’t have the program still installed and operational :

 

AND protect the files :

 

*** Other clues to the downloaded program ***

 

In the forms mode ... double click  or right click on a box on a form to data source it ... sadly it doesn't work on all boxes. 

 

What's the meaning of all the different colors in Forms Mode?

When you look at an onscreen tax form using Forms Mode, you might wonder why one figure is blue and the one next to it is red or black.

These colors indicate the source of that data.

Color

 Meaning

Blue

You entered this data, either in the interview or Forms Mode.

Black

The program entered this data or calculated this amount.

Red

This data has either been overridden or is invalid (for example, a ZIP code that doesn't exist).

Red italics

You marked this amount as estimated.

Black italics

The program calculated this amount from an amount you marked as estimated.

Purple

This information has supporting details.

Aquamarine

This data was transferred over from last year.

Green

This data was imported from Quicken or QuickBooks.

Yellow fields (Windows)

Yellow fields allow user input. Anything you enter here shows up in blue.

                                                                                                                                  

PRIOR YEAR USE OF A SUPPORTING DETAILS WORKSHEET :

 

If you find you have a  $0  in an entry field that cannot be changed … this issue is almost always one in which you used a "Supporting Details"  (SD) sheet in that field in the prior year.   What happens is that when you transfer in the prior year's data, the SD sheet is transferred too, but empty...and that causes the $0 to show up in many areas of the Step-by-Step mode interview....wherever the SD sheet was used before.

 

But when switching to Forms Mode, when you try to enter a $$ amount in a field where the SD sheet is attached, the SD sheet will pop up immediately, and you can either enter the $$ amount on that sheet, or delete the SD sheet entirely and avoid future issues (unless you really want the SD sheet)

 

Sometimes, when you see the $0 in Step-by-Step, you can just

 

  1. a)  double-click on the field and the SD sheet will pop up.  But I've seen that doesn't work in all cases.

 

  1. b)  Another way is to click on the field, then go up to the menu..."<<Edit<<<Add Supporting Details"....then the SD sheet pops up and you can use it, or delete the SD sheet entirely and then the regular field will work properly.

 

  1. c)  OR  click on the problem field, then switch to Forms Mode to make that entry

 

 

 

 

Trouble with Installing VA State for TurboTax 2023 Desktop

If you click on the forms button and look on left side you should see the Fed forms followed by state forms. If the state forms are there then you are right it’s a bug. If no forms nothing downloaded. The fact that once the date came and it appeared you could download is only because the software had it backed in to allow the download on a given date. But there was nothing ready to download. 

Trouble with Installing VA State for TurboTax 2023 Desktop

Thanks for your comments Critter 3:

 

As you suggested, for many years I used the previous year TT to do

 my preliminary planning.  Then, when I could purchase TT for the

  current year, I started using it for planning.  Since doing that, this

   is the first year the state forms were not available before Dec 31.

 

The frustrating part is that TT sent an email saying state download would

 be available Dec 14.  I wasted a few hours trying to download it following

  all their recommendations.

 

Pete

 

 

 

Trouble with Installing VA State for TurboTax 2023 Desktop

Yea finding an individual to help in this situation is next to impossible. Instead go to your card issuer and file a dispute on the charge. If its like mine one of the options is I got charged twice. Or if that's not there -- I did not order this (you didn't).

Trouble with Installing VA State for TurboTax 2023 Desktop

Yea  very frustrating. This along with other issues. Why even sell the product if it's not ready for use? Add WI to the states that do not "work."

Trouble with Installing VA State for TurboTax 2023 Desktop

Why do they sell an incomplete non fully  functional program ?  

1) because the public will buy it that way  and they actually demand it

2) to lock in market share because all the DIY programs do the same thing

 

As to the state downloads not working yet ... this happens in some fashion each and every year and time will be needed to get it fixed.  Of course at the end of the year the holidays get in the way and  slow the tech team from getting things fixed fast so patience will be needed. 

 

 

Trouble with Installing VA State for TurboTax 2023 Desktop

I am having the exact same problem.  My software is supposedly "up to date" but Virginia return is nowhere to be found, even though downloaded (multiple times).

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