Trouble with Installing VA State for TurboTax 2023 Desktop

[TaxPayer45]

Good Afternoon,

I bought, downloaded, and installed TurboTax 2023 for a Windows Desktop in mid-November of 2023.

Today, I tried to download the VA State portion. However, when I hit the button for TurboTax to download and install VA State, it says that it is already installed. And, it won't let me go ahead and start the work on my VA State Taxes.

Is this a known problem with TurboTax 2023?

[Critter-3]

Many of the IRS/state forms  have not been finalized for tax year 2023.  Once the IRS/state  finalizes their forms and approves the TurboTax 2023 forms these sections will become available and the program is updated. 

Go to this TurboTax website for forms availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product...

[TaxPayer45]

Intuit says that the VA State portion is available

When I click "Virginia" under the "Your State Returns" page, it gives me an option to "Select your state returns". On this page, it shows Virginia as already downloaded. When I click the VIrginia box and his "Download Now", I get the box for "Let's Download and Install Your States", it says "Your software is up to date".

It then goes back to the "Your State Returns" page. When I hit the button to select Virginia again, it cycles me through the download routine again, but it never downloads. For some reason, it acts like the Virginia portion hasn't been downloaded and it won't download it.

The Virginia section was released today. So, maybe they are still working out the bugs?

[Critter-3]

There are ALWAYS bugs early and even if you could download the program it will not be fully functional until sometime in January so patience is always needed. 

[RodAnderson]

I'm having the same problem. The software just keeps do-looping trying to download Virginia. Says it's installed but doesn't appear to actually download it.

[laymanmd15]

Having this same issue

[rrv2]

Same wonderful problem here for Nebraska state.  Is there a registry entry in regedit that can be set/switched to make it look like the state has NOT been installed?

[rrv2]

Also, FYI, uninstalled TT2023 and reinstalled.  Did not help.

[rattoman]

I am having the exact same problem with my UT return.  When will this be fixed?

[Mike9241]

https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product... 

return type 1040 individual

agency ut

looks like 1/4/2024

[dhoran3000]

Same here but worse !  TT just charged me $40 instead of the FREE Virginia download.  Not only can I not download VA state (probably until Jan 4) but they charged me in error. It's on my credit card alread, within minutes.  Finding a human to fix/reverse this will be HELL.

[DoninGA]

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@dhoran3000 wrote:

Same here but worse !  TT just charged me $40 instead of the FREE Virginia download.  Not only can I not download VA state (probably until Jan 4) but they charged me in error. It's on my credit card alread, within minutes.  Finding a human to fix/reverse this will be HELL.

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You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[edgelser2]

Same problem.  I didn't think I was rushing things, because I have been using TT for 20+ years and never had to wait until mid January to start my State taxes.  AND, TT clearly said that the Virginia download would be available on 12/14.  Frustrating.....  

[dhoran3000]

Amen. Been using TT for more than 30 years. Problems a couple years ago with a specific VA form, but never had such a delay on downloading VA until this year.  I use in November/December to fine tune withholding. I prefer to be slightly overwithheld so I don't have to bother with Quarterly filings.

[bluezapfel]

Just here to say "Ditto" on the VA state download issues.