transmit return with "Duplicate Socail Security Number: Atax return with the same SSN has already been submitted"

[thatisit]

But, Check E-file Sattus, it still shows "You Haven't E-Fileted a Tax Return Yet". I did not file tax in another way, also I did not E-file until today paid CA E-file online, and tried file both Federal and CA tax together.

I use Turbotax for Windows on Win10. 

I also recevied Email that I paid $24.99 for the state E-file the Order number: TTDCDLA139548839

Please advise what I should do?

[AnnetteB6 · Accepted solution]

Did you submit your information through one of the non-filer applications in order to get your stimulus payment?  There are non-filer options either through TurboTax or the IRS.  

If so, when using the non-filer system, your information is processed by the IRS as an original filed return. 

If not, then you may have a more serious identity theft issue to address. 

See the following TurboTax articles for some additional advice about your situation: 

Reject R0000-902-01:  Taxpayer TIN must not be the same as a previously accepted return

What to do if you suspect tax-related identity theft

@thatisit

[spencetan]

Hello AnnetteB,

So if the tax filing transmission did not happen, can we presume the following: 

1) Tax due IRS via direct debit payment will not occur,

2) State Tax refund from CA will also not occur, and

3) the $24.99 credit card charge for state return transmission will be reversed?

Many thanks for your reply

[VolvoGirl]

#1 yes.  Right nothing got sent

#2 yes your return was not filed

#3 no you have to ask for a refund.  Use the word Billing Issue not Refund when you contact them.

Contact Customer Service  You need to pick the CD/Download program in the product drop down box.   
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https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632