#1 yes. Right nothing got sent
#2 yes your return was not filed
#3 no you have to ask for a refund. Use the word Billing Issue not Refund when you contact them.
Contact Customer Service You need to pick the CD/Download program in the product drop down box.
5am-9pm Pacific Time Monday -Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
