TurboTax Online instructions for e-file reject R00...

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TurboTax Online instructions for e-file reject R0000-932-02: Taxpayer identification number must not be the same as a previously accepted return

This rejection occurs when a return with either your or your spouse's Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN) has already been filed with the federal government.

This can happen if:

  • Your spouse or another family member filed your return for you
  • Your (or your spouse's) SSN or ITIN was entered incorrectly
  • The same SSN or ITIN was used for both filers on a joint return
  • Somebody filed a fraudulent return using your (or your spouse's) SSN or ITIN

How to fix it

If you're sure nobody you know already filed your return for you, the next step is to review your entries in TurboTax to make sure there aren't any transposed or incorrect numbers:

  1. Sign in to your account and select the Fix my return button.
  2. At the Let’s fix your returns and then refile page, select My Info in the left menu. Don’t select the Fix it now button.
  3. On the Personal info summary screen, make sure the SSN or ITIN for the first person has been entered correctly.
    • If it's wrong, select Edit to the right of your name to fix it, then Continue.
    • Repeat this step for your spouse if needed.
    • If all SSNs/ITINs were originally entered correctly, stop and see the What if my info is correct? section below.
  4. Now select File from the left menu.
  5. Follow the instructions (but don't select Fix my return if you see it, as you've already done that) and proceed with the refiling process.

It's likely that somebody filed a fraudulent return using your information. Contact us right away for further assistance.

In addition, you won't be able to e-file because your or your spouse's SSN or ITIN has already been accepted. Instead, you'll need to print and file your return.

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