Tech support phone number?

[SweetieJean]

You posted when Support was closed for the night. What is your question?

[SelenaG · Accepted solution]

Here is how you can contact TurboTax: 

https://ttlc.intuit.com/replies/6386727

[djmaloof]

I need help with my TurboTax.  My hard drive crashed.  I replaced it and preserved as much of the old hard drive as possible.  I am having trouble accessing the my files.  I still have the cd for 2018 but am missing 2015, 2016, and 2017.

David and Peggy Maloof

[phone number removed]

[xmasbaby0]

@djmaloof If you used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive.  They are not stored online.  If you cannot recover them due to a hard drive failure, etc. you can get a free transcript from the IRS or for a fee of $50, an actual copy of the return.

https://www.irs.gov/individuals/get-transcript

Contact your state for copies of previous state returns.

https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

You could call customer support to see if they will help with downloads for the 2016 & 2017 software, but if you used desktop software to prepare the returns, you may not be able to recover the lost tax files--depending on how disastrous your hard drive crash was.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

[lambsrus1]

I need help finding out where I can get my business expenses back from our vacation home? I need to talk to someone asap 

[lambsrus1]

what is the phone number please

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

[abarham]

having trouble downloading with the cd, but don't have a cd driver and have purchase a cd, don't know how to download it

[MichelleLO]

You can still install TurboTax if your computer doesn't have a CD Drive, you can install directly from InstallTurboTax.com.

Please see the below TurboTax FAQ for information and instructions:

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[Randall3]

I cannot get my 2018 tax info.  I have all others but that one.

[Randall3]

I cannot find my 2018 Tax info.  I have all the others

[DoninGA]

---

@Randall3 wrote:

I cannot get my 2018 tax info.  I have all others but that one.

---

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[llk17]

whats the phone number?  Can't file says need update and then says it is up to dat and won't send filing.

[ThomasM125]

You can reach TurboTax by using one of the following methods online:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Edited 4/5/20 at 5:46PM EST]