@djmaloof If you used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive. They are not stored online. If you cannot recover them due to a hard drive failure, etc. you can get a free transcript from the IRS or for a fee of $50, an actual copy of the return.
https://www.irs.gov/individuals/get-transcript
Contact your state for copies of previous state returns.
https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue
You could call customer support to see if they will help with downloads for the 2016 & 2017 software, but if you used desktop software to prepare the returns, you may not be able to recover the lost tax files--depending on how disastrous your hard drive crash was.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
