Stuck at "Looks like we hit a snag" error message just before filing. How do I get past it?

[kent936997]

At Review your order screen clicking on Start yields the same error message.

[AkinaLO]

If you have TurboTax Online software, please try clearing your cache and deleting your cookies. Also, try refreshing your browser or use a different browser.      

Here are two articles below that will show you how to clear your cache and delete cookies.      

How to clear your cache - Community      

How do I delete cookies? - Community      

[kent936997]

I've deleted internet caches and cookies using Onyx, but nothing is improved. I still get the "snag" message.

[HeatherPLO]

If you have tried all the above suggestions, we will need to take a closer look.  Please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@kent936997

[JayReed24]

Im getting the same message over and over again when I go to review my file. Ive tried Logging out and back in, re starting my internet, waited for a day, and still getting the error.

[Pm74]

Did you find a fix?

[aiwork]

Using a hardwire connection

[TiffanyL]

@aiwork 

Can you try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

You can also try using a different web browser. If you are still seeing the same message, please respond back here and let us know.

[patpritts]

I have tried all of suggested remedies and had calls with two different representatives and they cannot find a solution or workaround that enables me to get out of the loop.  Different browsers, cleared cache and cookies, rebooted, went through the federal and state reviews, and nothing helped.  Over three hours dealing with this now.

[esacco01]

Also having this same issue.  As well as my father.

[Lwagner84]

I'm having same issue for over a year! Did u find a solution? It keeps saying we hit a snag. I think when I had an account before through credit karma spend it send a request to an email I can no longer get into that asked for me to verify my identity and I didn't so they closed my account. So I need to get the removed or get it verified through the bank credit karma uses to remove the red flag.

[CatinaT1]

Here are two FAQs to help: What if I'm having trouble with my filing verification code? and How do I get a verification code if the email address is wrong?