Unable to purchase 2024 TurboTax Delux as Desktop (downloaded) software

[rak22]

Hello,

Suspected Software Bug in Payment screen - Unable to enter the correct MONTH for the credit card expiration date.

I have been having multiple frustrating issues with finding and downloading the Turbo Tax DESKTOP software for 2024 and am now to the point that I believe that I have downloaded the DMG file for MAC and am attempting to pay for the software/registration but getting stuck on the payment screen entering the two number Month value for the credit card expiration date.  The screen/software insists on using the drop down list for selection and displays all 12 months but only accepts values 01 through 08. Values 09 through 12 are not accepted.  

SOFTWARE BUG? or am I doing something wrong??

rak22

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[rak22]

DoninGA,

Thanks for the reply - Have been that route (phone number) already and a helpful person was looking into it but we lost the phone connected.

Note that my experience with the sequence of screens is not as you describe.  My following those links/selections does not offer an opportunity to select the product - just shows an overall general number to use (that I have already tried). 

Was trying to see if there is a way to submit a software bug report.  ???

Thanks,

rak22

[DoninGA · Accepted solution]

@rak22 Understand the issues you are having when trying to enter expiration date for a credit card.  That is a bug in the software and the only way to report that bug and maybe? pay for the software is through TurboTax support.  Sorry, there is no one on this forum that can help with a billing issue.

[rak22 · Accepted solution]

DoninGA,

Thanks again for the input/encouragement.

I FOUND A SOLUTION!!  While taking to the kind customer support persons again, I fooled with the credit card expiraion date field (for the 100th time) and discovered that :

1. using the mouse to select the drop down and pick the month number does not work for 09-12

2. using the down arrow key to select the drop down and pick the month number does not work for 09-12

3. entering a number '1' displays the list with '10' selected but typing in another digit fails also.

4. Note that only part of the numbers (to about 09) are initially displayed on the month drop down and it is necessary to scroll the list to get to the higher numbers and those fail when any of the methods above are used.

HOWEVER

5. If you use a mouse click in the field to (partially) display the list and then USE THE MOUSE SCROLL WHEEL (instead of the grey scroll bar to the side of the display) TO SEE THE HIGHER MONTH NUMBERS - THEN THOSE NUMBERS CAN BE SELECTED !!!!!!

If anyone has contacts to be able to submit a software bug I'd certainly recommend this input.

Have now completed the payment process and received the license key.

Thanks DononGA and everyone.  

I love this software and hope to keep it alive in a desktop environment where I have more control over security and options for installing/removing/reinstalling as needed.

rak22

[DoninGA]

@rak22 Thank you for posting this workaround.  I am sure other users will be helped by this until the bug can be fixed.

[38rhogg]

My 2024 turbo tax says it needs MacOS 13.0 but last year i used MacOs 12.7.6 and my Mac is too old to install 13.0. Can you help me?

[VolvoGirl]

@38rhogg   

If you can't buy or borrow another newer computer (Windows or Mac) you can switch to the Online web version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. You can try to get a refund from Turbo Tax, submit an online refund request within 60 days of receipt here https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

If you switch to the Online version you can transfer your 2023 return done in the Desktop program to the Online version. Post back next year if you need help transferring.

If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2024 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.

[geraldcarol21]

Today, January 12, 2025, I received the email to get TT Premier for $30 discount. I tried to order and got the same issue as described in the post. I tried this solution and it worked the first attempt. Order went through and I received the license code. Thanks to rak22 and DoninGA. 

[shochberg]

THANK YOU!

After multiple calls to TT, this is finally a solution!  Amazing that this bug has been on their site for at least a year.

[SeaLady321]

Thanks for the fix, using what you posted I was able to put an 11 in scrolling with my mouse, however, and maybe because I have done this so many times and tried 4 cards - OMG ALL of my cards expire in months between 9 - 12 it comes back and says in red that they are not able to process my purchase, I least I got that far this time. 

So I am still stuck.

[kdel]

Unfreakinbelievable! Thanks. 

Intuit please get your **bleep**e together!

[CatinaT1]

Here are the three things that other users have used to bypass this specific error:

Strangely, this often affects the selection but not the scrolling.

1. Click into the Month dropdown box.
2. Do not try to click on 09–12 with your mouse cursor.
3. Instead, use the physical scroll wheel on your mouse (or swipe with two fingers on a laptop trackpad) to scroll down to the correct month.
4. Once the correct month is highlighted, press the Enter key on your keyboard rather than clicking it.

The mouse click is often what triggers the the error in the field.

1. Click into the Credit Card Number field.
2. Use the Tab key on your keyboard to jump to the Expiration Month field.
3. Immediately type the two digits (e.g., 11) without using your mouse at all.
4. Tab again to move to the Year field.

If you are using the online version, this is often caused by a "script error" in your browser's cached data.

1. Open a New Incognito Window.
2. Log back into TurboTax and go straight to the payment screen.
3. Often, the "fresh" session in Incognito will allow the dropdown to function properly.