DoninGA,
Thanks for the reply - Have been that route (phone number) already and a helpful person was looking into it but we lost the phone connected.
Note that my experience with the sequence of screens is not as you describe. My following those links/selections does not offer an opportunity to select the product - just shows an overall general number to use (that I have already tried).
Was trying to see if there is a way to submit a software bug report. ???
Thanks,
rak22
