If after a reasonable amount of time, you still have not received your 6 digit verification code by email and you have checked your spam folder, please see below alternate methods:To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:1.) Click My Account2.) Account Settings3.) Under the Security tab, select Two Step Verification and enter your mobile information and password. To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.Additional information regarding entering the 6 digit verification code to prevent getting the expired or incorrect code message:Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window. To open a new tab you can press Ctrl+T on your keyboard. That way the window with the box to enter the code stays open but you can also access your email inbox in the new one and switch back in forthMake sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent.

Level 1

Solved

Send the 6 digit code to my phone please.

Forum|Forum|7 years ago
June 7, 2019
60 replies
16 views

No text available

TurboTax Free Edition Online

Best answer by AshleyRose1

If after a reasonable amount of time, you still have not received your 6 digit verification code by email and you have checked your spam folder, please see below alternate methods:

To get your verification code sent as a text, you have to select that option in your account settings. You will need to gain access to the account and then:
1.) Click My Account
2.) Account Settings
3.) Under the Security tab, select Two Step Verification and enter your mobile information and password.
To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
If none of the above works, then please select "I forgot my password" and then select "I don't know my username." The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.

Additional information regarding entering the 6 digit verification code to prevent getting the expired or incorrect code message:

Make sure to leave the window open that asks you for the code. It appears as though if you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window. To open a new tab you can press Ctrl+T on your keyboard. That way the window with the box to enter the code stays open but you can also access your email inbox in the new one and switch back in forth
Make sure you are using the most recent code and not using a prior one. So if you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent.

Show previous replies

7

7elohni1

Level 2

[PII Removed]

G

godbody827

Level 2

please send code to my phone not email so I can finish taxes

Critter-3

Level 15

YOU have to do that ... we cannot do it for you ...

Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly.

You can also request your code via text message. To receive your codes through text please complete the following:

Sign into your account
Select My Account
Select Account Settings
Select the blue Security tab on the left
Select Two Step Verification
Select Turn On
Enter your Phone Number and Password
Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions verify your identity. If that method fails, you’ll get a phone number to contact customer support.

R

Ronkish47

Level 2

At end when at final step asks for verification code . Code sent to my IPad email. Get the code return to TurboTax enter code.

receive message invalid code or timed out,

Critter-3

Level 15

Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly.

You can also request your code via text message. To receive your codes through text please complete the following:

Sign into your account
Select My Account
Select Account Settings
Select the blue Security tab on the left
Select Two Step Verification
Select Turn On
Enter your Phone Number and Password
Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions verify your identity. If that method fails, you’ll get a phone number to contact customer support.

K

Kim 100

Level 2

Send verification code sent to my phone number

M

MichelleLO

Level 15

In this public forum, we do not have access to your personal information and do not have the capability to send a verification code. If you are having issues receiving your verification code, please see the below TurboTax help article for assistance.

What if I'm having trouble with my filing verification code?

@Kim 100

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

L

LOVEMO

Level 2

I need to get my code so I can get finished my taxes done

M

mesquitebean

Level 15

@ LOVEMO wrote:
I need to get my code so I can get finished my taxes done

You didn't say what kind of code. Are you in the efiling process and asking about a 6-digit "email verification code?"

If so, be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in your Account Settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

W

waddle

Level 2

[phone number removed]

W

waddle

Level 2

no same # text me acode

J

jburk50

Level 2

I need 6 digit number

the previous one timed out

by text

M

mesquitebean

Level 15

@ jburk50 wrote:
I need 6 digit number
the previous one timed out
by text

Without much info to go on, we have to make some assumptions about what you are doing.

If you are referring to the 6-digit code for email verification during efiling, it cannot be sent by text to a phone. It is an email verification code.

The FAQ below has some tips, which also includes info on how you can change the email address in your Account Settings, if you wish to use another email address. But I suspect your problem is actually the following:

You said the previous one "timed out."

When you go to your email to get the code, you must leave the first screen open that asks for the code. You have to use a second tab or a second window to check your email. If you close that first screen, the code will always be seen as expired or invalid. Another option is to leave the first window open and use a second browser to check the email. Or one can use a phone to check the email while leaving the original screen open on their computer.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

K

Kencatledge81

Level 2

Very unimpressed with your system!!!!!

Rather than sending me a confirmation code you keep sending me in circles. I’ll go somewhere else.

J

James garland

Level 2

Send a six digit verification code to my cell phone [phone number removed]

M

mesquitebean

Level 15

@ James garland wrote:
Send a six digit verification code to my cell phone [phone number removed]

This is a public Internet forum. You should not post any personal info in the public forum, or you could attract spammers/scammers. It looks like the forum privacy filter removed your info for your protection.

If you are wanting the 6-digit code for email verification during efiling, it cannot be sent by text to a phone. It is an email verification code.

Be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in your Account Settings, if you wish to use another email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

If that's not helpful, please phone Customer Support.

5AM-9PM Pacific (8AM-12 Midnight Eastern), 7days/week. [EDITED 04/16/2022 at 6:35 PM Pacific to correct the hours.]

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

M

mesquitebean

Level 15

@James garland

My original comment to you above had the wrong Support hours (if you end up needing to contact Support after reviewing the FAQ I provided.)

The hours above were for the off-season hours, and I have since corrected them above. The current extended hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7days/week.

Sorry for any confusion. You should still be able to reach them tonight or during the extended hours tomorrow.

Wait times may be long since this is their busiest weekend of the year.

K

kpunad

Level 2

Send 6 digit verification no. to my phone [phone number removed]