Reject Code IND-674-01

[cacattrbtx]

I am 15, and filed last year ( 2018 ) thru another service.  The SSN and name are correct, no misspellings or transpositions, the middle initial and suffix are correct, no name changes.  Do I just print it off and file it or is there something else I should be doing?  Here's the full error message on the federal return:

Description of error:

If the Primary Taxpayer is under the age of 16 and has never filed a tax return, then 'PINTypeCd' in the Return Header must not have the value "Self-Select On-Line".

What needs to be done:

IRS doesn't allow first-time taxpayers who are younger than 16 to e-file their return. That means for this year, you'll need to print and file your return by mail. If you received Reject R0000-500-01 with IND-674-01, verify the following: 1. Verify the primary taxpayer's Social Security Number (SSN) and last name matches his or her Social Security Card. 2. Verify there are no misspellings or transpositions in the last name and SSN and that the middle initial and suffix have been entered in the appropriate field(s). 3. If the primary taxpayer changed his or her last name (e.g., marriage, divorce) and if the primary taxpayer notified the Social Security Administration (SSA) of his or her name change, call the SSA to verify the taxpayer's SSN and last name. OR If the taxpayer did not notify the SSA of his or her name change, contact the Social Security Administration at [phone number removed] for the taxpayer's new name change, wait three weeks, then re-file the return.

Thanks for your time.

[GiseleD · Accepted solution]

Based on what I am seeing with this error message, you only need to print and mail your return. However, you will want to use a trackable form of shipment, like USPS Certified Mail. 

[marcisikoff]

This is the worst part of Turbo Tax.

Ahem,

I filed my kids taxes last year (TY2019) as they were both under 16 and TurboTax correctly stated they need to be mailed.

So this year (TY2020) they are both still under 16 and should not have to be mailed (it's no longer their first time).

But I still get IND-674-01 which should only be for under 16 and first time.   Turbotax is either erroneously requiring a PIN for them or making me put in last year's AGI.

[EbonyL122824]

See this link here for further assistance. If you need further assistance, contact customer support here.

[marcisikoff]

The link is for IND-516, not iND-674.

Already confirmed the correct DOB is in place at the IRS for my kids so once again dealing with Intuit employees telling me lies.

[Anonymous]

Please see this site for the Business Rule IND-674-01. Once you open this pdf, you can search it (ctrl F) for IND-674. You will find the instructions on how to resolve this rejection code.

[marcisikoff]

You need to stop marking this solved.

I tried one more time today:

1. 2019 was first time filing (mailed in); 2020 is not first time.  I did use TurboTax for my kids last year.

2. Still under 16

3. Put in AGI from 2019 (double-checked)

4. Doesn't have a driver's license (but no Alabama or New York filings)

Within 20 minutes of e-filing I get IND-674-01 which is not appropriate for this criteria.  It's for <16 who have never filed.  Does TurboTax require that the 2020 return has pre-imported the 2019 return to flag as not first time filer?  Or is this solely the IRS knowledge?

I paid money to e-file state of NJ and now will have to mail it in which is not just an additional cost (as USPS will lose it if I don't pay for return receipt and certified mail), but Intuit won't let anyone get a refund for e-filing even if they provide an error code that doesn't match the scenario.

[marcisikoff]

Inuit is an absentee landlord: pay for e-filing and send back codes from IRS that don't match the situation

IND-674 is only for those e-filings of <16 age and first time filers.  It suggest to not let the person put in a 5-digit pin by error handling but it's required in TurboTax.

My daughter's return keeps getting this:

1. She's < 16 but not first time filing.  Even TurboTax shows me her 2 year history

2. AGI and birthdate are correct; no name change.  Triple checked all of this.

I'm extremely unhappy with paying a filing fee then being told the only recourse is to print and mail.

Intuit must love getting money for nothing

[DoninGA]

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@marcisikoff wrote:

Inuit is an absentee landlord: pay for e-filing and send back codes from IRS that don't match the situation

IND-674 is only for those e-filings of <16 age and first time filers.  It suggest to not let the person put in a 5-digit pin by error handling but it's required in TurboTax.

My daughter's return keeps getting this:

1. She's < 16 but not first time filing.  Even TurboTax shows me her 2 year history

2. AGI and birthdate are correct; no name change.  Triple checked all of this.

I'm extremely unhappy with paying a filing fee then being told the only recourse is to print and mail.

Intuit must love getting money for nothing

---

That error code is from the IRS not TurboTax.  The IRS is making the error since the child filed a 2019 tax return they should be able to e-file the 2020 tax return.

The IRS Business rules are shown on the this IRS website - https://www.irs.gov/pub/irs-utl/Fixing-Your-Business-Rule-Error.pdf

[marcisikoff]

That might be from the IRS, but it Intuit is acting as the ERO and transmitter here.

If the return is taken to H&R or another, and it files, then it's not about the content of the tax return; it's how Intuit is transmitting it, plain and simple.

I'll do that and let post if it's accepted when a different ERO and transmitter process it.   Then you can explain why if it's the IRS, only when TurboTax send it in does it get a flag.

[marcisikoff]

H&R Block got it e-filed no problem

They said they get a good number of TurboTax customers here for their children.

Now, this is the final year I will use TurboTax because Intuit does not stand behind their product; they just point to useless FAQs, pdfs, etc or assume what didn't occur:

1. Fact: My daughter is < 16

2. Fact: We used TurboTax last year to do her taxes and correctly had to print and mail (1st time filing)

3. Fact: She is marked in 2020 as a dependent on another return that has filed (mine, parent)

4. Fact: No misspellings of name, middle initial, SSN etc

5. Fact: Tried AGI's of last year, 0, and blank all failed.

Thus it's now proven that TurboTax, not the IRS is responsible.

[SweetieJean]

The IRS might not have finished processing her 2019 return yet (See below), which may be why they think her 2020 return is her first one.

Many taxpayers are still waiting to get last year’s tax refund (msn.com)

[marcisikoff]

Our 2019 taxes were filed ontime and accepted by all entities (Fed, NJ, and NY).

I even checked our transcript online at the IRS and it's fine.

It's your software, not the IRS that transforms our returns to XML and puts in headers and even the reject code reasons say to remove something from the header.