Received the following error: turbotax was unable to send your return to the intuit electronic filing center, for the following reason: cancelled

[horneytoad99]

you completed the NYS via the CD download, were not able to transmit, and somehow purchased another NYS one? 

How are you able to purchase another NYS one as when I try it says it's already up to date? Did it transfer everything over from the old form, or you had to punch in again?

[Anonymous]

No, I have both a Mac and PC. I had installed the CD on my Mac, done my return (with two states, one of which I needed to purchase for $45), and then paid again for the state e-file when it was time to do so. That e-File failed due to the bug from this thread--Mac TT seems to fail to file in NY.  So, I installed the CD on the PC (it allows up to 5 machines licensed), and tried to load my TT file to e-file from the PC. However, the system did not download the additional state I needed, so I had to repurchase that on the PC. At that point, I dug further and found reports that if you directly connected to your router or used a cell phone hotspot, the Mac upload for e-filing would work. I tried that and it worked. I'm out the additional $45 but it's concerning that my additional state purchases would not automatically download without issue. 

It is more concerning that the e-file bug persists despite Intuit's strong team to produce the software itself. 

[mangelo]

I have been using TT's CD to e-file my taxes on a Mac for over a decade and have never encountered an error. I, too, am getting the 'cancelled' message. I have paid the $25 fee to e-file CA state taxes, so I would expect a refund if I cannot file due to a TT glitch.

[cfonze]

I am having the same issue.  I was able to submit federal but not my NY state.  I was able to submit my son's federal and NY state but NY state is not working for my return.  It just says "TurboTax was unable to send your return to the Intuit Electronic Filing Center, for the following reason:"
cancelled

[Myetrsx]

For 2022 filers.

I rebooted my mac n connected to my phone hotspot and it worked!!

I tried to e-file everyday since January 17th - 24th. Took me 2 hrs to trouble shoot this. First time i got this error in 16+ yrs of using the software.

Good everyone!

[AbrahamT]

So  that means that your issue is resolved. I'm so glad!! 

[321Portlock]

if I can’t Emile can I get a refund

[SForrestLO]

@321Portlock

Can you provide more information as to why you cant e-file? Is there an error message? Are you using the CD/Download or online?

[tonylima181]

I've been using Turbotax since before Intuit bought it.  I've already filed my return.  Now trying to file an amended return.  Getting the same error message (see attached).  Using TT Home and Business 2022 installed from CD.  Macbook Pro with Apple Silicon.  OS X 12.6.3.  Return files are on removable 4tb Samsung SSD.  Retried half a dozen times, got an appointment at 2:30, will try again after that.

[HeatherPLO]

If you are using the Download/Desktop version, you will need to make sure you have updated your software.   For Mac, please see this Help Article.  

To troubleshoot a Windows installation.

To troubleshoot a Mac installation. 

@tonylima181 

[tonylima181]

Already did that in a different thread.  Others seem to be having the same problem.  Any other ideas?

[TiffanyL]

@tonylima181 

You can try reaching out to Customer Support for further assistance with this issue or you can also print and mail in your return.

[tonylima181]

Based on comments on other threads, I'm reluctant to call tech support.  But I'll give it a try.  Please escalate this problem.  I am far from the only one experiencing this.

Update: spent 10 minutes navigating the Intuit automated system. Then was put on hold for three minutes. Then disconnected. Advice: short Intuit stock. 

[tonylima181]

Instructions say that won’t work with the current year’s return. So not much help.

[tonylima181]

I use Turbotax so I won't have to print and mail my returns.  Please escalate this issue.