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Print and Mail these form to the government

I have finished my returns and have e-filed them.

 

However, I received this message: 

"Even though you e-filed, Don't Skip This Paperwork.  These forms are required by the government to complete your return."

 

The program does not tell me what forms (aka paperwork) are required by the government.

 

I have gone back in the program twice and tried to print or save these forms--the two choices available in Turbo Tax.  Both times I received this message when I tried to print the forms, "Your forms cannot be printed.  Error in converting your forms to pdf format."  When I tried to save them, I received this message:  "Your forms cannot be saved in pdf format."

 

Any suggestions or is this in error in Turbo Tax software??

 

Thanks!

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11 Replies
HeatherPLO
Intuit Alumni

Print and Mail these form to the government

If you are using the Download/Desktop version, you will need to make sure you have updated your software.  To manually update for Windows, please see the Help Article here.  For Mac, please see this Help Article.  

 

@Nyack10960 

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Print and Mail these form to the government

Thanks for your answer. 

 

My software was and is up to date.

 

I have tried every day since Saturday, and the same message appears that it cannot be printed or saved in a pdf format. 

SForrestLO
Intuit Alumni

Print and Mail these form to the government

Please see this Turbo Tax help article for more information.
Error 539 when opening or saving a tax return

 

You can also see the information provided in this thread

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Print and Mail these form to the government

This help article is totally irrelevant to the problem cited.  I have the same problem and my TurboTax for Windows product is also up to date.

 

Now I have filed and have no idea what these supposedly important forms I have to print and mail even are - SO FRUSTRATING!

SForrestLO
Intuit Alumni

Print and Mail these form to the government

For further assistance, please contact support. 
This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

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Print and Mail these form to the government

Did you ever figure it out, cause im having same problem 

CatinaT1
Employee Tax Expert

Print and Mail these form to the government

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates. 

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Print and Mail these form to the government

I have he sae problem. Cannot find an answer anywhere.

Print and Mail these form to the government

No they havent they keep.saying same thing over and over. Ive tried asking the same question a different way but still same.

JulieS
Employee Tax Expert

Print and Mail these form to the government

If you have the same issue as the original poster, you can resolve it by downloading, or updating, the free version of Adobe Reader. Follow this link for more. 

 

If it's something else, respond back with more details about what you are experiencing. 

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Print and Mail these form to the government

This worked... thanks!

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