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I have spent an hour trying to fix the problem...

ive called and the recording doesn’t understand me

I tried this.

Apparently the Finance desk is not available over the weekend, even including the busiest weekend of the tax season (4/16 - 4/17).

There is a hack - 

Type in a dummy address of "123 Main Street"

Goodbye Turbotax!  On to better software.

Yes, Same problem I had.

Even the resolution desk had NO idea.

The apparent hack is to type in a dummy address of "123 Main Street"

Goodbye Turbotax!  On to better software.

My guess the change had to do with the stimulus credit  which was not a TT error  ... either what you entered is incorrect  OR  the IRS sent the payment but it was never cashed. 

Answering No on the question asking if you received a 3rd stimulus payment means you told TurboTax that you did not receive any payments.

In that case, TurboTax would add an amount on line 30 Form 1040 because you said you never received any stimulus money  but if the IRS disagrees they would remove the credit amount.  

So... if you never received a stimulus deposit or check—and the IRS records show  they paid you—then you should ask the IRS to trace your payment.  Many payments were sent and not cashed so a trace is the only option available to you.  Some were sent on debit cards that looked like junk mail and many folks thru them  in the trash.    If the payment was never cashed ONLY THEN can you send in an amended return to claim the credit and attach the findings letter with the 1040X form. 

The fastest way to initiate a trace is to contact the IRS by calling us at 800-919-9835.

You can also complete Form 3911:

• Write "EIP3" on the top of the form to identify the payment you want to trace.
• Complete the form answering all refund questions as they relate to your Economic Impact Payment.
• When completing item 7 under Section 1:
• Check the box for "Individual" as the Type of return
• Enter "2021" as the Tax Period
• Do not write anything for the Date Filed
• Sign the form. If you file married filing jointly, both spouses must sign the form.

You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. 

What is the TurboTax 100% Accurate Calculation Guarantee?

In plain English, if you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.

For complete details, see our Intuit Software End User License Agreement (look about 2/3 of the way down the page, under the heading TurboTax Accurate Calculation Guarantee).

You can read the fine print at the Intuit Software End User License Agreement for TurboTax Desktop Software or the End User License Agreement for TurboTax Online. Enter accurate calculation in the Find feature in your browser (usually listed under Edit) to go to it quickly.

Related Information:

• I got a letter or notice from the IRS
• How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Expert Approved Guarantee?
• What documents do I need to submit a claim under the TurboTax 100% Accurate Calculation Guarantee?
• What is the TurboTax Audit Support Guarantee?
• What's the difference between the Audit Support Guarantee and Audit Defense?

Please contact us via phone. To speak with a Product Support Specialist, follow the instructions in the following Help Article:  How do I contact TurboTax?

@Elizabeth_E_camba

If you're using TurboTax Online, clear your Cache and Cookies and retry.  Be sure the address on your credit card matches the address on your return.

If that doesn't resolve the issue, use the Contact Us info.

@Rwohlman1224