Mac TurboTax 2024 won't start

[realkato]

The Mac TurboTax 2024 desktop application doesn't start up correctly for me. After launching, it says the application is up-to-date, then it says no tax forms updates are required, then it prompts me to login to my Turbotax/Intuit account. I enter my credentials, but then I just get a screen with spinning blue dots.

TurboTax Mac application stuck 

If I quit and launch again, it hangs again with a blank screen. The AI support chatbot suggested I delete Intuit-related keys from my keychain and delete preferences from the "Library/Application Support/TurboTax 2024" folder. I did that, but the original problem recurs when I try again. I have no issues when trying to sign in to TurboTax on a web browser.

I'm running on an M2 Mac with MacOS Sequoia 15.2. Anyone else encountering this issue, and are there any workarounds?

[lokalemom]

I have the same issue.  M1 Mac MacOS Sequoia 15.2.  Bought from Costco and trying to install.  Entered my Intuit credentials and my Mac password when it asked for that...don't remember the order.  Does the check for updates...and won't go past the white screen with Cancel.  I can see the menu, but can't find anything there where I might try to put activation code that it never asked for.  Really need to get it installed to calculate my estimated payment for the 15th!  Hopefully someone can help!

[lokalemom]

also...have used the same software for 3 years on this computer with no issues!

[GaryM5096]

Same issue, on a Mac Mini with the same OS.  Will launch and update, then closes.  Need a fix Intuit!

[GaryM5096]

I have used it with no issues starting last December, but now it's now working with the latest macOS.

[CatinaT1]

Here is a couple FAQs that might be helpful for MAC: 

Troubleshooting TurboTax for Mac Desktop installation and updating issues

How do I transfer last year's return into the 2024 TurboTax

[mthomtech]

I'm on MacOS 15.2 and not working for me.  Looks like you got one step further than me ... I can't even get to the screen to enter my account info to activate.

[realkato]

Hey everyone, there was a software update for the TurboTax application that just became available, and it appears to have fixed the problem for me. I'm now able to activate and launch successfully. Hope it works for everyone else too.

[GaryM5096]

Just downloaded and updated.  It seems much happier now, for sure!  Yay!

[mthomtech]

Still a no-go for me ... frustrating

[mthomtech]

I was finally able to activate after creating a fresh user on my Mac and installing from that user.

[LDR3787]

I went to the website, downloaded Glance, went through all of the installation instructions--which are incorrect for the latest version of Safari by the way--and got the same spinning dots screen. I called customer support, the rep remoted to my screen and tried to help, but eventually told me to use another browser. I don't want to use another browser. I've used TurboTax since it first came out and never had this kind of issue with it on Macs. The website has also changed and is inferior in every way compared to other years by a wide margin. Someone couldn't leave good-enough alone. Infuriating.