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[rmorgan62]

Hi. I keep getting rejected when I file my return. Error is new IP ID. I have wife and two dependents daughters. My wife just got an ID. Do I have to have all 4 persons with ID?

[mesquitebean]

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@ rmorgan62 wrote:

Hi. I keep getting rejected when I file my return. Error is new IP ID. I have wife and two dependents daughters. My wife just got an ID. Do I have to have all 4 persons with ID?

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Please provide the exact rejection error code and message, and we can probably further make a recommendation.

[user17763818780]

Hi I have an appt today but I need to cancel it 

[CatinaT1]

In the community we do not have access to information about your account.  You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[JoshBarrett]

Hello, I have 2 pending transactions and need the turbo tax one cancelled. 

[CatinaT1]

In the community we do not have access to information about your account.  You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[user17764645085]

I was able to recover my account. I want the money I paid to be refunded back to the original payment how I made it. No one has helped me resolve my issue and I can not grt anyone back on the phone 

[DawnC]

We, in the Community, cannot access your account or billing information.    You will need to contact Support to resolve your issue, @user17764645085.     

 Contact Support

TurboTax Phone Support

[user17764645085]

No this is my frustration with customer service you do not listen! I want my refund i was able to get into my account! I want a refund from this company that I paid in 2024 because no one has helped me with my taxes im taking my taxes to a different company 

[DoninGA]

@user17764645085 You want a refund for a product or service you used two years ago?  Sorry, that will not happen, but you can try.

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[user17764645085]

If I never got my refund and never got help why wouldn’t i

[DoninGA]

@user17764645085 What is the status of the 2024 tax refund on the IRS website - https://www.irs.gov/refunds

[user17770672480]

You guys took $79 out of my account that I did not authorize, put it back now

[MonikaK1]

Please review the information below; then, if you qualify, see this help article for information to apply for a refund, or see this help article for instructions on how to contact TurboTax customer support for further assistance.

To check why TurboTax billed you, sign in to your TurboTax account and navigate to "Tax Home." Scroll down to find "Your tax returns & documents," select the current tax year, and click "View order details" to see your payment summary. Bills often occur if you opted to pay fees using your refund, but the payment failed or the refund was delayed

A $79 TurboTax charge often indicates an automatic upgrade from the Free Edition to the Deluxe edition, which occurs if your tax return includes specific forms, schedules, or deductions (e.g., itemized deductions, HSA). This fee is for federal filing; state returns and "pay-with-refund" options cost extra. 

TurboTax Free Edition is only for simple returns (no schedules except for Earned Income Tax Credit, Child Tax Credit, Student Loan Interest, and Schedule 1-A). Go here to see if you qualify.

You may also have added on services. Please see this help article for steps to remove any added-on services that you didn't use.

Refunds for TurboTax Online fees are generally available only in the following circumstances:

You accidentally selected and paid for the wrong state.

You are seeing duplicate charges for the same product or service.

Your filing was impacted by a known product defect that was unable to be fixed before your filing deadline.

@user17770672480