Live chat available?

[dakotagrenier11]

need help with payment

[Dbarry15]

Hi, I need help with a billing issue. I was initially quoted around $129 for TurboTax Full Service, but I was charged $328 without being clearly informed of the price increase beforehand.
I also spent over 2 hours on the phone due to technical difficulties on your side, and my taxes were still not submitted after payment.
I paid for a service that was not completed, and I would like a refund or a price adjustment. Can you please assist with this?

[CatinaT1]

In the community we do not have access to information about your account.  You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[djh3120]

I have filed extension thru my downloaded turbotax but never got a confirmation email like how I used to in the past years

[Trish79]

Why did

they charge me $129 when I filed my taxes alone with no help. Can I get a refund?

[T93JB]

Hello I am the executor of my father's estate and I am needing to file an extension, I was wondering if you could get me started in the right direction.

Thank you SO much for your time!

[bobgood47]

Is it possible to simply fill out the IRS forms based on a return that was done by H&R Block?

Tried to process my 2025 return and came up with different results compared to what H&R Block's return shows. So I wanted to try to simply fill in the same forms that H&R Block used. Is this viable?

[DoninGA]

@bobgood47 There is no direct access to any forms, schedules or worksheets when using the TurboTax online editions.

That option is only available using the TurboTax desktop software installed on a personal computer using Forms mode.

[M-MTax]

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@T93JB wrote:

Hello I am the executor of my father's estate and I am needing to file an extension, I was wondering if you could get me started in the right direction.

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Simply fill out and mail Form 7004:

https://www.irs.gov/pub/irs-pdf/f7004.pdf

[bobgood47]

I do have a desktop version of 2025 Turbo Tax. So it is possible to simply fill in the same forms H&R Block used to create a 2025 return? I want to get back to using TT versus going to H&R Block.

[M-MTax]

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@bobgood47 wrote:

I do have a desktop version of 2025 Turbo Tax. So it is possible to simply fill in the same forms H&R Block used to create a 2025 return? 

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TurboTax should be able to transfer in much, if not the vast majority, of information from your H&R Block tax file (or PDF).

[bobgood47]

I just downloaded a fresh copy of my 2025 H&R Block return in pdf form and tried importing it into TT. Says there is an error but no indication as to what the error is.

[M-MTax]

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@bobgood47 wrote:

I just downloaded a fresh copy of my 2025 H&R Block return in pdf form and tried importing it into TT. Says there is an error but no indication as to what the error is.

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I think I was a bit confused. The idea here is to transfer a return prepared with a 2024 version of H&R Block into a 2025 version of TurboTax. I don't believe you can somehow import a 2025 H&R Block tax file into a 2025 version of TurboTax. 

Exactly what are you trying to accomplish? If you started a 2025 return with H&R Block, you can't do anything with that file if you now want to prepare your 2025 return with TurboTax.

[Maxokka1]

My federal tax return payment deducted from my bank account but not my NJ STATE tax thats owed. How can I  check if my payment method was setup properly?

[DaveF1006]

New Jersey has an online system where you can look up payments or make a manual one if you realize the first attempt failed.

1. NJ Tax Portal: Go to the NJ Payment Site.
2. Payment Look-up: You can often check the status of a payment by providing your Social Security Number and Date of Birth.
3. Live Chat: The NJ Tax Portal now offers a Live Chat feature during business hours. This is often the fastest way to ask, "Did you receive a payment authorization for my SSN?