Live chat available?

[LeticiaF1]

You can check the status of your refund.  If your return has been accepted, track your refund at the IRS Where's My Refund? site.

1. You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status, which you'll find on the first screen after signing in to TurboTax.
2. If you mailed your return, wait 4 weeks after mailing your return before using the tool.

When you initially file your return, the IRS will accept the return. As as they process your return, the status will change.  Most refunds from e-filed returns are processed in about 21 days, although some returns take more time to review.  If it's been over 21 days since your e-filed return was accepted, you can call the IRS to check on your refund status.

Go here to track your state refund.

@tayjomason95 

[user17743836247]

I am doing my mom's tax return.  She's in a medical facility.  She doesn't have an email or cell phone. Can I prepare her return with my  email & cell number?

[Amoler]

Hello ?

[MarilynG1]

Yes, you can use your email and phone number as contact info when preparing your mom's return.  

@user17743836247 

[Crystaldc23]

My state fees  I don’t want them taken because there was a glitch this year they said because of inflation checks and now my state return taking so long due to turbo tax mistake

[Mjcarves]

Subject: Urgent Escalation Needed – Cross River Bank Holding My Refund

Hi,
I need immediate help escalating an issue with Cross River Bank regarding my refund transfer. My IRS refund was sent to Cross River, but the deposit could not be posted. It should have been returned to the IRS promptly, but Cross River has been holding it with no communication.

I have called their IRS/refund line multiple times, left voicemails, and attempted every contact method available. No one answers, and no one returns calls. There is no email or alternative support channel.

At this point, I need TurboTax to escalate this internally. Cross River is not following normal ACH return timelines, and I cannot get any information about the status of my refund or when it will be returned to the IRS.

Please open an escalation ticket with Cross River on my behalf and request:

1. The status of my refund

2. The date it was coded as unpostable

3. When it will be returned to the IRS

I appreciate your help — I cannot resolve this without your intervention.

Thank you.

[DoninGA]

@Mjcarves No one from this forum can contact the bank for you.

To contact Cross River Bank regarding a TurboTax refund, you can call their main branch at 1-877-55CRB55 (1-877-552-7255), available Monday-Thursday 9:00 am–6:00 pm and Friday 9 am–3 pm EST. For issues specifically with TurboTax 5-day early refunds or check cashing, call the dedicated TurboTax/Cross River support line at 1-800-335-9612.

Key Contact Information & Tips:
Cross River Bank Main: 877-552-7255
Dedicated TurboTax/CRB Support: 1-800-335-9612
Email: accessibility@crossriver.com

[user17745490144]

• I m an American expat living in the UK with only a UK address. when I log on to Turbo it keeps asking for a zip code - I dont have one only a UK address
• I need to file a U.S. tax return for self-employment and bank interest, but have no U.S. income and expect a net loss.
• This is my first time filing as single after a divorce, with no dependents.
•  

[DoninGA]

@user17745490144 In the My Info section of the program when entering your personal information go to the address and phone number section.

On the box for Type of mailing address using the dropdown choose Foreign Country so you can select the country and enter the Postal Code.

[Nmgraham95]

Is there anyway I can receive a refund for my filing? I just realized I was grossly overcharged. 

[rockyleeworld]

I pushed foreign income button by mistake

it won’t let me finish help

[rockyleeworld]

Help with foreign income

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

@Nmgraham95

[BlairReynolds]

I pirchased the desktop 2025 TurboTax Premium  and have nearly finished my taxes. I also paid $60 to buy Live Tax Advice, and now want to utilize it. But I can't see how to get into it to ask my question. All that appears is a "Buy Now" button. I have confirmations of both purchases.

[mesquitebean]

---

@BlairReynolds wrote:

I pirchased the desktop 2025 TurboTax Premium  and have nearly finished my taxes. I also paid $60 to buy Live Tax Advice, and now want to utilize it. But I can't see how to get into it to ask my question. All that appears is a "Buy Now" button. I have confirmations of both purchases.

---

Have you been using the "Connect with an expert" link to request a phone call?  See this FAQ on using that feature. If it's not working right, I've also left contact information for TurboTax Support.

FAQ:  What is TurboTax Desktop Live Tax Advice?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/experts-advice/turbotax-desktop-live-tax...

TurboTax Support

Hours 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/