Subject: Urgent Escalation Needed – Cross River Bank Holding My Refund
Hi,
I need immediate help escalating an issue with Cross River Bank regarding my refund transfer. My IRS refund was sent to Cross River, but the deposit could not be posted. It should have been returned to the IRS promptly, but Cross River has been holding it with no communication.
I have called their IRS/refund line multiple times, left voicemails, and attempted every contact method available. No one answers, and no one returns calls. There is no email or alternative support channel.
At this point, I need TurboTax to escalate this internally. Cross River is not following normal ACH return timelines, and I cannot get any information about the status of my refund or when it will be returned to the IRS.
Please open an escalation ticket with Cross River on my behalf and request:
The status of my refund
The date it was coded as unpostable
When it will be returned to the IRS
I appreciate your help — I cannot resolve this without your intervention.
Thank you.
