License Code Multiple Request by TT 2019 Desktop App

[Ulyssesgs]

I tried the Hokey solution of putting all the USB drives back in place like they were when I installed the program and **bleep** if it didn't work!

[190Dust430Creeper]

[product key removed]

[190Dust430Creeper]

I think the product key is removed!

[190Dust430Creeper]

anything else? I want to get started on my taxes...

[VolvoGirl]

There are a lot of posts on this thread.  Maybe this will help someone?

Turbo Tax asks for the License Code each time you start
https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

[VirtualKev]

No offense, but are you related to the ignorant intern who coded keys against hardware, as has been repeatedly discussed in this thread? Your pointer is to the standard into it help checklist, which is useless. this issue has been clearly demonstrated to be unrelated to internet connectivity, and directly related to the fact that apparently into it shows to code their veracity check directly against storage hardware IDs. Including USB attached ones! An idea that went out in the 80s to begin with, and then was hugely poorly implemented against removable storage. Please, read the thread? Regards

[noftsierb]

"

Resolution

This error is caused by the Internet connection being unable to resolve connection to our server for license activation. There can be many reasons for this and they may not impact regular Internet usage and activity.

"

No, unacceptable.  Issue is the software was poorly written.  The only way I got it working was install it, and not run in, then get the offline update to the latest.  The online updater thing in TT just messes up the activation. 

[notax]

I have the same problem. It is now 7/12/2020. I tried all the steps with their instruction and still not working. The help from TT staff is to spend money to buy a new cd.  

[Boz42]

I had the same circumstance, multiple requests to re-enter activation code when starting TurboTax. I had used TT repeatedly in prior days without being prompted to re-enter code. The I noticed I had a USB drive plugged in now, that was NOT there when I initially installed and activated TT. I believe TT takes note of your system at startup (CPU, RAM, Storage, etc) to identify each installation of your allotted 5. I removed the USB drive and TT started with incident. If you change your computer, even the temporary addition or removal of external storage, TutboTax will see it as a"different" computer.  Lots of people having this problem, lots of interesting fixes... I just picked yours, because it was typical of the event.  Good luck.

[RBINSHTOK]

Awesome you got it working.  I shared my post with the hopes other could benefit and avoid the frustration I went through.   TT tech support needs to read these threads so the can immediately help users with a solution...vs spending hours on the phone trying new registration codes, unistalling, etc. 

[HaroldOTR]

This morning (7/13/20), I contacted TurboTax support about the "multiple requests for the license code" problem.  I also got locked out after a 6th attempt at USING the software (not installing it on multiple PCs).  TurboTax was more than aware of the problem, couldn't have been more apologetic about it, and the person I talked to was very nice and helpful.  She immediately gave me a new activation code, which worked right away.  The whole problem was solved in about 5 minutes.  Yes, it's a shame the product has this bug, but for me, they resolved it right away and restored my faith in TurboTax.

[bobstim]

Thank you community!  

Same USB external device problem, Windows 10 machine.  Worked fine back in April, then tried to go back in to finish taxes last week, tried opening the program and was asked to update, which I did, then landed at the enter activation code page.  All my installs used up, error 630.  I called TT, and after 45 minutes, they did give me a new license code with five new installs which I appreciated.  I entered new code, logged in, was good to go, then closed out of the program and when I went to open the program again, same situation--asked to update program, and then to enter activation code.

Thanks to the savvy community here, I figured out the culprit was an external CD/DVD Rom drive plugged in via USB used on initial install of program using TT CD Rom.  The drive was unplugged when I went back to use TT and started experiencing the activation code issue.  Simply plugged in the empty CD/DVD drive, and the program worked as before, going straight to stored filings without asking for activation code again.  Absurd.

[Thad]

A million thanks to those who identified this as a machine-hardware detection issue, and a MILLION aw-shi?'s to the TTax developer team for testing license locations this way.

TTax AGAIN demanded a re-activation today (about the 10th time on this, my only TTax pc). I have a hot-swap backup bay. Read these messages, ejected today's backup drive, and TTax launched happily without demanding re-activation.

Thanks, community!

[cosmos48]

None of TurboTax Support suggestions worked.  Caused me to purchase another license, waiting for refund from Intuit right now.  TurboTax still asking License Code even with my new purchase.  Sigh.

While trying to reinstalling the TurboTax,  I think I found the fix.

You can do "Repair TurboTax" and it seems to work.   To get to "Repair TurobTax", do the following:

1.   Go to Uninstall TurboTax under "Apps & Features"  in the "Setting" window. 
2.   Click on "TurboTax"
3.   Click on "Uninstall" button
4. A window will pop up.  Click on "Repair TurboTax" button.  When it is done close the uninstall window.
5. When it is done,  start TurboTax.  Hopefully, it will not ask for License Code again.

Good luck.

[TVU5]

I have trouble with "activation" for TurboTax 2019 Deluxe on my desktop.  I tried the "Repair Turbotax" but it didn't work after the repair.  This is so frustrating!  Don't know what else to do.